Job Description What is the opportunity? As a Fraud Prevention Officer, you will be responsible to support RBC Royal Bank's Client First strategy and deliver a superior Client experience by providing quality service to Client's and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. Please note: This position is open to applicants from Montreal and Toronto. What will you do? Responsible to support RBC Royal Bank’s Client First strategy and deliver superior experience by providing quality service to Clients and enhancing RBC Financial Group’s risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels Maintain a pro-active approach, mitigating fraudulent activity at the source Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum Take full accountability for quality and accuracy of day-to-day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLA’s) What do you need to succeed? Must-have Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs. Strong investigative & analytical mindset Proven ability to focus on time-sensitive cases, meet deadlines and Service Level Agreements Strong communication and computer skills Sense of Urgency and Change Management - embraces and easily adapts to change Simplification & Efficiency - working with an innovative mindset to simplify the way we do business Commitment to flexible work schedules and locations based on Operations, hours of business and availability, including statutory holidays Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays Nice-to-have Fraud experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Continued career advancement opportunities Exposure to strong mentorship and leadership examples A comprehensive Total Rewards Program including bonuses and flexible benefits Ability to make a difference and lasting impact Work in a dynamic, collaborative, and high-performing team RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager. Job Skills Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control Additional Job Details Address: 7101 AV DU PARC:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-28 Application Deadline: 2025-11-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
