Job Posting Title Manager, Level of Service Job Category Operational Support Language Requirements Bilingual Preferred / Bilingue de préférence In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré. Flexible Work Agreement Type Hybrid / Hybride Posting End Date 2025-11-11 Job Grade L1 Zone B Pay Range Commensurate with Experience / Selon l’expérience Job Summary The purpose of this management position is to lead and oversee the development and implementation of NAV CANADA’s Level of Service (LOS) in alignment with the company’s mission, vision, and values, as well as documented operational goals and objectives. The role encompasses all aspects and the application of the Aeronautical Review process, while playing a critical role in both internal and external stakeholder consultation. Job Description What NAV CANADA offers you: Challenging, team-oriented work environment Competitive compensation and benefits Defined benefit pension plan Opportunities for growth and development Flexible work arrangements Diverse and inclusive workforce In this role, you will: Manage Aeronautical Reviews across various lines of business and service delivery operations by planning, organizing, directing, and conducting evaluations of services at NAV CANADA’s sites. Review and assess the need for changes to levels of service across all airspace under NAV CANADA’s designated authority. Consult with a wide range of internal and external stakeholders to ensure transparency and collaboration throughout the review process. Oversee the work of others involved in LOS reviews, including setting priorities, assessing performance, recommending leave and overtime requirements, and providing coaching and guidance as required. Lead stakeholder planning to ensure the timely and effective delivery of review recommendations to senior levels of the organization. Prepare comprehensive reports and presentations for a diverse range of stakeholders, including airlines, airport authorities, aviation associations, the Department of National Defence, Transport Canada, and NAV CANADA’s senior management. Participate in strategic planning activities with the LOS leadership team to establish short- and long-term objectives aligned with corporate goals. Integrate safety and operational risk management principles into all reviews, ensuring alignment with ICAO Annex 19 and NAV CANADA’s Safety Management System. Collaborate with Safety and Quality, Legal Services, and other corporate functions to ensure that recommendations are defensible, compliant, and operationally sound. Identify and implement opportunities for continuous improvement to strengthen LOS methodologies, analytical tools, and decision-making effectiveness. Support updates to NAV CANADA’s LOS Policy and related procedures in alignment with published corporate goals and objectives. Contribute to the achievement of the Level of Service strategic goals and support initiatives aimed at improving employee engagement. What you bring: Education: College Diploma or Undergraduate degree in an aviation-related field. In lieu of formal education, a combination of relevant experience and an aviation professional qualification (e.g., ATC, FSS, ATPL, AME, CNS/ATM) may be accepted. Experience: At least 3 years supervisory or management experience. Significant experience in the delivery or use of operational air traffic services. Experience providing subject matter expertise and advisory support to management and external stakeholder communities. Experience in project management, including planning, execution, and evaluation. Experience supervising and developing staff in a leadership capacity. Knowledge: In-depth technical and operational knowledge of air traffic management procedures, techniques, and equipment. Comprehensive understanding of Transport Canada regulations governing the provision of air traffic services. Knowledge of project and program development and management methodologies. Knowledge of process management, facilitation, change management, performance measurement, and risk management principles. Knowledge of methods and techniques for information analysis and procedural review within a large organizational environment. How others describe you: Strong ability to communicate clearly, concisely, and effectively, both orally and in writing. Demonstrated ability to lead and manage people, projects, and multidisciplinary teams. Skilled in mediating and facilitating discussions among diverse stakeholder groups. Ability to identify and address critical issues within complex operational and regulatory environments. Proven capacity to build alliances, foster collaboration, and achieve consensus. Ability to recognize opportunities to create value and advance corporate objectives. Commitment to maintaining and promoting the highest standards of personal and professional ethics. Working Conditions: This position is a hybrid position with a minimum 3 days per week on site. Occasional travel required to meet operational and stakeholder needs. Behaviour Statement: All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties. NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught. Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. The successful candidate must meet the security requirement of the position and be legally able to work in Canada. We thank all applicants for their interest; only those selected for next steps will be contacted. - NAV CANADA employees help guide the world's aircraft safely and expeditiously through Canadian-controlled airspace. With approximately 4600 employees located from coast, to coast, to coast, we offer some of the most exciting careers in the field of aviation. Our employees deliver air traffic services, design and build our technology, maintain our systems, and provide a wide variety of technical and administrative support. Above all, our employees work together to keep our skies safe. NAV CANADA considers our people to be our most important asset, and we are committed to providing a motivating and satisfying workplace. In exchange for your dedication and commitment, you'll receive a generous compensation and benefits package, opportunities for training and development, and the chance to work for a company that is at the forefront of its industry globally.
