Who We Are Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes. Description The Technical Solutions team focuses on care and research innovation. We support new business by expanding the boundary of the product in select areas, and we provide a scalable technical support framework for OneVerily, Verily Workbench, Onduo, Stargazer, and other new portfolios. As a Senior Technical Support Analyst, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues. You will also provide support for infrastructure, permission, and configuration changes. These high-level technical support and sustaining services will help customers achieve their business outcomes. You will have the opportunity to collaborate with customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You will help build support tooling and infrastructure. The position necessitates travel, which is anticipated to be approximately 25%. Responsibilities Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish. Project manage new client deployment issues through to resolution. Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes. Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution. Create reports and dashboards for internal issue tracking purposes. Qualifications Minimum Qualifications: 3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area. Familiarity with SQL and ability to identify root cause of data issues. Proficiency with Jira and Github. Cloud operations experience such as create buckets, VMs, or security access controls Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or internal teams. Exceptional ability to communicate technical details to both senior developers and non-technical customers. Preferred Qualifications 4+ years of experience in software or healthcare technology. Experience troubleshooting data issues. Experience supporting highly regulated software. "Self starter" mentality, with a passion for owning and driving issues to resolution. Qualified applicants must not require employer sponsored work authorization for employment in the Canada. Verily Life Sciences LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Build What’s Vital. At Verily, you are a part of something bigger. We are a diverse team of builders innovating at the intersection of health and technology—united by a shared spirit of curiosity, resilience and determination to make better health possible for all. This builder mindset means your fingerprints will be on the work that shapes the future of health. Fulfilling our precision health purpose starts with the health of our Veeps, which is why we offer flexibility, resources, and competitive benefits to support you in your whole-person well being. Our culture reflects the behaviors that stem from living our values every day in how we Innovate Healthcare and Technology, Gain Velocity as One Verily, and Respect Individuals. As One Verily, we uphold our collective accountability to sustain this culture and to create a VIBE (Verily’s Culture of Inclusion, Belonging, and Equitability) where all Veeps feel included, a sense of belonging, and have opportunities to grow. If this sounds exciting to you, we would love to hear from you. You can find out more about our company culture on our LinkedIn Company Page.
