About Metergy Solutions Inc. (“Metergy”)
As one of North America’s most experienced submetering providers, Metergy
Solutions has brought turnkey solutions to clients for over 20 years. Metergy
supplies, installs and remotely reads meters to measure individual suite
consumption of electricity, water, gas, and thermal energy in multifamily and
commercial buildings, and bills and collects the utility consumption.
Our innovative Submetering as a Service (SaaS) model generates long-term
recurring revenue and has been proven to reduce in-suite energy consumption by
an impressive 40%, significantly advancing our clients' decarbonization efforts.
This outstanding performance has enabled Metergy to issue green bonds and secure
green financing, fueling our sustained growth and creating extraordinary career
opportunities for our team.
As the #1 submeter provider in the New York and Canadian markets, and one of the
largest in North America, Metergy boasts over 850,000 contracted meters, issues
more than 2 million utility invoices annually, and employs over 400 dedicated
team members. Our successful acquisitions have consistently exceeded
expectations, unlocking immense growth potential.
Metergy is proudly a portfolio company of Brookfield Infrastructure Partners,
one of the world’s largest investors, owners, and operators of infrastructure
assets across the utilities, transport, energy, data, and sustainable resources
sectors. This partnership provides Metergy with access to substantial capital,
infrastructure investment expertise, and a global reach, positioning us for
continued success and innovation.
Our Mission
Provide building owners and occupants with accurate and reliable utility
consumption data through market-leading expertise in turnkey submetering and
billing, while fostering a workplace with inspired team members empowered to do
more good.
At Metergy, we don’t just believe in our people; we champion them. When
individuals feel valued, supported, and inspired to grow, incredible things
happen. That’s why we’re thrilled to be recognized as a Great Place to Work
[https://www.greatplacetowork.ca/en/certified-company/z4870188000051659502] for
the second consecutive year! This achievement reflects our unwavering commitment
to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and
delivers with precision. We’re proud of who we are and even prouder of where
we’re headed.
Role Overview:
The Client Success Manager role develops strong, positive, business-to-business
relationships with a defined portfolio of clients. This is achieved through
maintaining close client contact, understanding the client’s needs, their
strategic direction, and collaborating within Metergy to provide cross
departmental support on client focused solutions. Success in this role requires
excellent client service through proactive communication, facilitation of client
requests, and working across Metergy to resolve inquires. The Client Management
team acts as first point of contact for general inquires such as billing,
products, scheduling, etc. for Landlords and Property Managers.
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Accountabilities:
- Support Metergy in the development and execution of account growth
strategies
- Provide tailored reports, project plans, and value added programs for the
Client as required, with support from cross functional teams at Metergy
- Follow up with clients on a regular basis to gauge satisfaction and offer
assistance, where possible
- Attend client meetings and represent Metergy as a subject matter expert
- Ensure timely resolution of all inquiries
- Collaborate to improve and document existing and new processes by discussing
recommendations with internal and external stakeholders at various levels of
respective organizations
- Participate in special projects, initiatives, sales calls, and other
opportunities, as assigned and ultimately,
- Act as client advocate with all departments
Qualifications:
- This position requires a highly motivated, customer-centric self-starter
with:
- University/College preferred or equivalent work experience in related field
- Minimum of 5 years’ experience in a customer service role with a
business-to-business focus
- Effective executive presence
- Excellent written and verbal skills
- Ability to prioritize, solve, and where appropriate, escalate challenges or
opportunities
- Strong decision making and analytical skills
- Proficiency with MS Office, specifically Word, Excel and PowerPoint
- Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset
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Benefits & Perks
• 100% company covered heath and dental benefits from day 1
• Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• Grow with us! We cover annual fees for your professional designation
• Paid personal and sick days on top of your vacation
• Summer hours to enjoy the weather
• Company sponsored social events & more!
Metergy’s recruitment process includes accommodation for applicants with
disabilities. All accommodations will consider the applicant’s accessibility
needs due to disability and are available upon request.
