As a member of the healthcare team, the Business Clerk provides clerical support to patients, families and care providers. The Business Clerk is familiar with and proficient in-registering and booking patient appointments. Other functions of the job include answering multiple incoming lines and directing these calls appropriately, greeting patients and families, and responding to various types of inquiries from the care teams and/or patients and families. Additional duties may be assigned according to the job description for Business Clerks.
Grade 12 or equivalent
Graduate of community college secretarial or office administration program
Minimum of one year experience in a Business Clerk role that included scheduling and booking patient appointments
Medical Terminology Certificate 1 and 2 or demonstrated Knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different Business Clerk position, which may be subject to testing
Demonstrated knowledge and skills in using EPIC, MS Office, MS Access, MS Word, MS Excel, MS Exchange, MS PowerPoint and Medical Record practices.
Demonstrated proficiency in Keyboarding and typing skills (minimum of 40 wpm), which may be subject to testing.
Demonstrated excellence in telephone communication skills in a fast paced clinic environment.
Mathematical skills related to clinic data and scheduling
Demonstrated excellence in communication skills (verbal and written), interpersonal, public relations and problem-solving skills
Demonstrated ability to set priorities and organize work accordingly.
Demonstrated ability to deal with various hospital departments effectively and collaboratively.
Demonstrated ability to appreciate the confidential nature of the position.
Ability to sit for long periods, requires focused attention using a computer, repetitive keyboarding, repetitive bending and reaching.
