Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The Client Services department provides essential IT support and services for the university community, ensuring smooth operation of the service desk, managed devices, and learning space technology. We drive operational excellence by aligning our services with SFU’s strategic initiatives, supporting education, research, and community engagement. Through innovative technology solutions, we enhance user experiences and foster collaboration across the university. We prioritize customer service, continuous improvement, and teamwork, creating a dynamic environment where staff are empowered to take ownership and deliver exceptional support to SFU’s diverse community.
About the Role
The Associate Director, Media Services, leads the strategic planning, implementation, and continuous improvement of audio-visual (AV) technologies across the university. The role ensures consistent, high-quality AV experiences that support teaching, learning, and institutional events. The Associate Director oversees AV project delivery, standardization of platforms, operational support, and vendor relationships. The role collaborates with academic and administrative stakeholders to align AV services with institutional priorities and fosters a culture of service excellence and innovation.
Full Job Description
Qualifications
Bachelor’s degree in Information Technology, Media Systems, Computer Science, or a related field and 10 years of progressive experience in AV technology management, including leadership of cross-functional teams and large-scale AV implementations, or an equivalent combination of education, training and experience.
Demonstrated expertise in AV systems design, integration, and support, including hybrid teaching technologies and enterprise-wide standardization.
Strong knowledge of AV platforms, control systems, and instructional technologies, with the ability to evaluate and implement emerging solutions.
Knowledge of accessibility standards, data privacy, and security practices relevant to AV environments in higher education.
Proven ability to lead operational teams, manage budgets, and deliver high-quality services in a complex, multi-campus environment.
Experience developing and monitoring key performance indicators (KPIs) to drive service excellence and continuous improvement.
Excellent interpersonal, communication, and stakeholder engagement skills, with a commitment to collaboration and client service.
Strong project management skills, including the ability to deliver projects on time, within budget, and aligned with strategic goals
Ability to manage competing priorities, navigate ambiguity, and lead change in a dynamic institutional setting.
Ability to work effectively with diverse populations and foster inclusive and accessible IT services.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):
4 weeks’ vacation (prorated for the first year)
Hybrid-work program for eligible positions
Employer paid defined benefit pension plan
On-campus tuition waiver for employees and their immediate family members
Off-campus tuition reimbursements and professional development funds
And more! View our benefits brochure
Prorated for part-time employees
Additional Information
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.
