About Permit Health
Permit Health (permithealth.com) is a modern way to start and scale a healthcare business and simplify healthcare compliance—fast and affordably. We help groups form their healthcare legal entities nationally, partner with a collaborating physician, and accelerate their launch, all 3-5x more affordably than market rate. We build infrastructure that helps enable more healthcare innovation—and help more people receive affordable care.
Our clients currently serve 2+ million patient lives and manage $10+ billion in annual medical spend. (They include some of the fast-growing companies in digital health and beyond.)
About Our Team
Our leadership previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US and that sold to a 2,000-person incumbent. **We’re a tight-knit team that’s driven to move fast and take on some of the biggest problems in healthcare. (Permit is still in stealth, so we haven’t published much on our business externally.)
If you’re looking to join a tight-knit and driven team building infrastructure for next-generation care, we’d love to meet you. We move fast, thrive on pushing through roadblocks, and make an impact on millions of patients through the groups we support.
About the Role
The Permit business is growing quickly, with leading healthcare companies as customers (companies backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others). With this growth, we’re looking for an individual to step up as our Client Success Manager, working directly with our leadership. Some of these responsibilities would include:
What You’ll Own
Leading cross-functional projects that are the company’s top priority. You’ll be working closely with our leadership team.
Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states.
Own client relationships and guide leaders of multi-state healthcare companies through onboarding and ongoing engagement, ensuring a smooth start to their journey with us.
Serve as the face of the company to clients, state medical boards, insurance payers, physicians, and other stakeholders.
Manage all client communications, ensuring a seamless experience across meetings, calls, and inquiries.
Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, and solutions-focused support.
Handle escalated concerns with empathy and efficiency, working to resolve issues quickly
Collaborate internally with Compliance Ops, Partnerships, and BizOps to align efforts and meet client needs.
Drive process improvements to enhance client onboarding and long-term success.
About You
Core Experience
Experience in client relationship management, customer success, operations, or similar client-facing roles, where you have demonstrated strong problem-solving, communication, and relationship-building skills.
Excellent spoken and written communication skills.
Operationally excellent, with a high daily output and precision in execution.
Strong attention to detail and track record for getting the details right.
What You Bring
Energy and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so. (Kobe said it best.)
Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.
Talent for identifying process improvement opportunities and creative ways to better structure operations.
Interest in working in healthcare and helping healthcare innovation flourish.
Fully committed to a single full-time role (our compensation reflects this to ensure focus).
What We Offer
Highly competitive salary and stock option grants (we want you to share in our growth).
Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing therapies into the world.)
Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).
Work from home, remote job, with flexibility.
Paid holidays and vacation time; paid sick time.
HMO coverage; we prioritize your health and wellbeing.
Culture of mentorship, learning, independence, and critical-thinking.
This role operates in Eastern Time (EST) hours.
