Location: Vancouver, Canada
In this position, you’ll be based in Vancouver – Burrand Street office for a minimum of three days a week, with the flexibility to work from home for some of your working week. This role has in-office operational requirements and so we’re unable to consider employees who wish to continue an existing, fully remote working arrangement. Find out more about our culture of flexible working.
A role you will love
Assistant Team Leads in Account Recordkeeping execute transactions at a regional level for account-owners in line with internal risk policies, regulatory requirements, short deadlines and client service level agreements and assist Team Leads to oversee and manage teams of Transaction Processors and Senior Transaction Processors in the prioritization and allocation of work items in support of service level agreements and regulatory deadlines.
Key Responsibilities include but are not limited to:
Updates Processors' daily rosters to reflect availability for Workflow processing and assigns tasks outside of Workflow.
Utilizes tools such as Dashboard and Process Allocate to oversee the distribution of work and ensure that internal, regulatory and client turnaround times and SLAs are met.
Provide support during internal and external audits of the department. May be asked to work on additional projects as needed.
Assist with providing feedback and coaching to Transaction Processors regarding productivity and quality using tools such as Dashboard and quality reports and initiate constructive action process as needed.
Model teamwork by supporting peers in meeting the overall goals of the department and support team members through motivation and providing support for team members in performing their job duties. Assist with escalations from Transaction Processors.
Communicate directly with clients, brokers, or relationship managers.
Performs self-audits to confirm work is performed in compliance with operational policies and procedures. Train staff as needed through OTJ or structured classes.
What will you bring to the role?
Considering there are specific service level standards related to the review and processing of transactions, dependability, and the ability to prioritize your daily work as well as the workload of others is important in this role. If you are a natural leader with keen organizational skills, data entry experience, and strong reading comprehension abilities this may be the perfect fit for you.
Other key skills required for the role include:
Required:
Strong organizational skills.
Flexible to change.
Able to multitask and pay attention to the details.
Strong written and verbal communication skills.
High school diploma or equivalent.
Preferred:
Bachelor’s degree.
Experience in the financial securities or banking industries is preferred.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefitsfor details.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit Computershare.com/careers-handbook.
Compensation. The typical base pay range for this role is $62k.
