Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You lead the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager. How you will contribute You will support elements of the site’s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, internal audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and serve as a key contact for food regulatory agency inspection and contacts management. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Relevant experience in a laboratory. Working efficiently on a team Flexibility and adaptability to meet customer/business requirements Attending to detail and following written instructions Communicating effectively, verbally and in writing Project management and working on multiple activities at the same time MS office applications More about this role The Quality Lab Coordinator is responsible to assist the Laboratory and Innovation Supervisor in execution of the day-to-day operations of the Lab. This includes for ensuring that all applicable Regulatory and Corporate policies are adhered to, as they pertain to the QS Laboratory function. PRINCIPAL ACCOUNTABILITIES: Responsible for overseeing the plant stability program to ensure appropriate sampling, testing and summary report generation is completed according to NHP, OTC, and Dietary Supplement regulations. Coordinate Lab Instrument Calibration Program as per schedule. Follow up on OOS calibration results and lab equipment breakdowns. Governance of all plant calibration records ensure they are accurate and executed as per the schedule. Coordinate sampling & scheduling of testing results for raw materials and finished products with external test labs. Create / Revise Raw Material and Finished Product Specifications. Create / Revise SOP & Test Methods to ensure compliance with local and current regulatory policies. Assist in maintenance / ordering of lab supplies including managing of purchase orders. Support the Quality Department in gathering / summarizing product performance data (ie. Annual Product Quality Reviews). Support and collaborate with R&D, Manufacturing, and affiliates on technical/laboratory information. Support Consumer Complaint Investigations as required. Support the Laboratory and Innovation Supervisor to review and approve raw materials, packaging materials and finished products and with creation/revision of plant floor documents for innovation purposes. Participate within the IL6S pillars and qualify in assigned work processes to help build core team capabilities. When required, performs required organoleptic, physical and chemical analyses of raw materials, intermediates, and finished products according to established / compendial procedures with minimum supervision. When required, performs raw material and product testing to provide timely action and resolution of manufacturing issues. Work in safe manner and be aware of potential safety hazards in the department and workplace. Function as part of the operations and quality work teams, providing assistance to other work areas to accomplish necessary functions and projects. In conjunction with colleagues, address deviations as required to ensure consumer safety and product quality. Must be able to prioritize work for maximum time effectiveness and efficiency and handle a number of situations at one time including concentrating and pay close attention to detail. Must have the capability and initiative to perform duties without direct supervision. Must be able to function as part of a team and work closely with Operations/ Maintenance/ Scheduling to effectively troubleshoot potential issues in a professional manner. Perform other duties as required as assigned by the Laboratory and Innovation Supervisor. All employees are responsible for compliance with the accident prevention and safety compliance programs. EDUCATION REQUIRED: Degree in Chemistry, Pharmacy Biology and a related discipline SPECIALIZED JOB KNOWLEDGE OR EXPERIENCE REQUIRED: Previous experience in Analytical testing environment. Sound understanding of computers and laboratory drug handling systems, statistical methods and Quality Control; Knowledge / understanding of Good Laboratory Practices as they pertain to NHP, Drug OTC and Dietary Supplements. Self-Motivated and able to work independently Analytical thinking and problem solving Customer focus Strong communication skills both written and verbal No Relocation support available Business Unit Summary With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging. Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging. Job Type Regular Supply Chain Quality Assurance Product Quality, Safety and Compliance At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!
