Do you believe in teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you!
Imagine being surrounded by the brightest minds in the industry.
Bureau Veritas is looking for a Project Manager
About the RoleAs a Project Manager on our Customer Experience Team, you’ll support client accounts, coordinate laboratory project needs, and help ensure timely, accurate service delivery. This role is key to maintaining strong client relationships and resolving issues effectively.
What You Will Do
Develop strong client relationships through exceptional customer service
Act as the key liaison between clients, laboratory teams, and management to ensure satisfaction
Coordinate daily service, maintenance, and administration of client accounts
Respond to client inquiries (phone/email) and redirect communications as required
Provide clients with technical support on sampling projects
Offer consultation, recommendations, and data interpretation
Remain current on the interpretation and application of environmental regulations
Document and ensure closure of client complaints (CARS)
Stay current with corrective action requests (CARs) and management of change (MOCs) in QSI/CRM systems
Participate in business development activities, including new account tailoring and account reviews
Work cross-functionally to coordinate related project requirements
Facilitate communication between clients and internal laboratory departments
Coordinate reports, data, billings, and client requests
Assist with preparation of correspondence and related technical documentation
Execute IT test plans, record results, and provide feedback
Effectively track CET key performance indicators (KPIs)
Collaborate with accounting to resolve outstanding receivables
Adhere to Health & Safety and Quality System standards
Provide timely feedback to Bureau Veritas management
Participate in cross-training to support CET team success
Perform other related duties as assigned
Qualifications & Experience
Bachelor of Science degree (or college diploma with relevant experience)
3–5 years of experience in project management, environmental services, laboratory operations, or related technical support roles
Strong Customer Service (CS) and Project Management skills
Knowledge of Environmental Lab Science and Environmental Regulations
Excellent written and verbal communication skills
Strong analytical and problem-solving capabilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency with MS Office tools (Word, Excel, Outlook)
Nice to Have
Experience using QSI, CRM systems, MOC/CAR workflows
Laboratory or regulated industry background
Familiarity with Ontario/Canadian environmental legislation
Additional compliance-related certifications
Why You'll Love Working With Us
Opportunity to work with a collaborative and mission-driven Customer Experience Team
Exposure to technical and regulatory projects impacting environmental compliance
Hybrid work flexibility
Cross-training and professional development opportunities
Bureau Veritas is a world leader in testing, inspection and certification services.
When we look at Bureau Veritas, we want to see a reflection of the communities in which we work. Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success. Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.
Our purpose: shaping a world of trust.
Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society.
Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.
We respect our people and believe in our talents.
We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.
We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.
Being part of the BV family, is more than just working, it’s being convinced that you will Leave your mark…. in shaping a world of trust.
Join our talented community of scientists and experts and apply today at https://www.bvna.com/careers
Bureau Veritas Labs is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.
Shaping a World of Trust
