🌟 Join IPEX as a Customer Service Representative 6 Month Contract – Langley, BC At IPEX, we don’t just make advanced plastic piping systems—we shape the future by connecting people with water and energy in smarter, more sustainable ways. As one of North America’s leading providers in our field, we’re driven by innovation, integrity, and a deep commitment to excellence. 💼 The Opportunity We’re looking for a passionate and proactive Customer Service Representative to join our vibrant Langley team. Reporting to the Customer Service Manager, you’ll be the heartbeat of our customer experience—supporting multiple accounts, collaborating across departments, and delivering exceptional service that keeps our clients coming back. If you thrive in a fast-paced environment, love solving problems, and enjoy building relationships, this is your chance to be part of a team that values people, vision, and action. 🚀 Why Join Us? At IPEX, you’ll work alongside: • People-centric professionals who care deeply about what they do • Visionary leaders who challenge the status quo • Rapid problem solvers and entrepreneurial thinkers We’re not just offering a job—we’re inviting you to be part of a movement. 🛠️ What You’ll Do As a key member of our Customer Service team, you’ll: • Respond to customer inquiries about pricing, delivery, and technical support • Manage and track orders via email and phone with precision and care • Resolve service issues and disputes with professionalism and empathy • Prepare accurate quotations and verify account details • Monitor backorders and coordinate with production, purchasing, and distribution • Liaise with internal departments to ensure seamless service delivery • Provide technical support using IPEX publications and resources • Maintain a high standard of responsiveness and customer satisfaction 🎯 What You Bring We’re looking for someone who is: • A natural relationship builder with a customer-first mindset • Highly organized, accurate, and detail-oriented • A confident communicator with strong telephone and email skills • Comfortable navigating systems and data (SAP experience is a plus!) • A team player with a positive, solution-focused attitude Qualifications: • Minimum 2 years of customer service experience • Strong time management and follow-up skills • Proficiency in Microsoft Office and email platforms • Proven ability to resolve customer concerns with patience and professionalism • Industry experience and SAP knowledge are assets 🤝 Our Commitment to Inclusion IPEX is committed to creating an inclusive and accessible recruitment process. If you require accommodations due to a disability, please contact our HR team at HR@ipexna.com. We’ll work with you to ensure your needs are met throughout the selection process. Ready to shape a better tomorrow with us? Apply today and bring your passion for service to a team that’s making a difference At Aliaxis, we design sustainable, easy to install, and innovative solutions to address the world’s water challenges and accelerate the transition to clean energy. Thanks to our 15,000+ employees in over 40 countries, our pipes and fitting systems meet our customers’ most demanding needs for the building, infrastructure, industrial and agriculture sectors. Read more about us www.aliaxis.com. Aliaxis’ Purpose Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products. In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for: We Dare to challenge the status quo, to innovate and to learn fast, We Care for the environment, our customers and each other, We Deliver by taking accountability for our decisions and actions.
