Job Description What is the opportunity? As an RBC Ambassador, you create value at the moments that matter most to newcomers and help them achieve their goals by collaborating with your colleagues and partners at RBC. The successful candidate will be responsible for developing partnerships with local community organizations that support newcomers' settlement. This role, which requires mobility and flexibility, is key to organizing and delivering advisory events for community partners. This unique position leverages your expertise in digital advising and your ability to build internal and external Together at RBC partnerships to maximize interactions. Specifically, you and your team will address the everyday banking, credit, and investment needs of both clients and non-clients (primarily newcomers), as well as other needs that extend beyond traditional banking services. Whether you're showing newcomers how to use digital banking, assisting with their onboarding as new clients, referring them to a specialist for their more complex transactions, or providing guidance beyond RBC's standard offerings—for example, on adapting to Canadian culture, understanding community needs, or entering the job market—your expertise will contribute to delivering a memorable experience that fosters satisfaction and loyalty. You will work from home and will be required to travel within the market. What will you do? Create and develop partnerships with newcomer services and settlement agencies to enable RBC to reach as many newcomers as possible in Quebec. Applying the Together at RBC principle as an advisor, you possess extensive expertise in providing advice in everyday banking, investments, and credit, leveraging this expertise to offer individuals and businesses a robust, digitally focused experience. Focus on educating newcomers, including through demonstrations, and leverage technology to deliver a memorable customer experience, enhance the brand, and build customer loyalty. Explore, innovate, and promote excellence in both the customer and partner experience. Collaborate with internal (Together at RBC) and external partners to ensure newcomers receive personalized and specialized advice. Travel within the region to meet with community partners and clients as needed. What do you need to succeed? Must-have Sound understanding of the Canadian settlement process Warm and friendly demeanor, customer-centric approach, and ability to thrive in a fast-paced retail environment Above-average knowledge of a wide range of digital devices (smartphones, tablets, laptops, etc.) and the ability to quickly learn new technologies High emotional intelligence, excellent situational awareness, problem-solving and interpersonal skills, and the ability to proactively build strong relationships and connections with clients Strong communication skills and comfort speaking in public at advisory events Strong ability to multitask, initiative, and the ability to work independently in a changing environment Mutual fund sales license (e.g., Investment Funds in Canada course or Canadian Securities Course) Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Nice-to-have Proven track record of building and maintaining client relationships in the financial or service industry Ability to provide financial advice in English The knowledge of a third language is an asset What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation. A world-class training program in financial services Excellent career development and access to a variety of job opportunities across business and geographies Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Job Skills Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-30 Application Deadline: 2025-11-14 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
