POSITION SUMMARY:
Reporting to the Director, Transformation & Risk Management with a dotted line to Legal Services, the Coordinator, Policy, Compliance, and Special Projects provides specialized support to the organization’s policy and compliance functions. This role is responsible for coordinating the development, review, and implementation of hospital-wide policies, ensuring alignment with legislation and other standards. Working closely with Legal Counsel and Senior Leadership, the Coordinator ensures effective legislative and regulatory monitoring and interpretation, program education, risk assessment and reporting. They are responsible for ensuring that the organization has the relevant information and processes in place to comply with applicable laws and policies.
This position is eligible for hybrid work arrangement. On-site presence in our Ottawa office location is currently required 3 days per week.
Duties:
Policy Coordination
Coordinate the analysis and revision of corporate, clinical, and administrative policies, ensuring alignment with legislation, accreditation standards, and internal governance requirements.
Liaise with Legal Counsel and all internal stakeholders to ensure timely policy and procedure review, approval, and publication.
Develop, edit and standardize policy and procedure content to ensure clarity, consistency, and adherence to corporate writing standards.
Maintain centralized records and implement reporting systems to monitor compliance, review cycles, and legislative changes.
Support ongoing organizational readiness by identifying high-risk or outdated policies, maintaining an accurate master database, and contributing to survey preparation and compliance audits.
Collaborate with Learning & Development team on applicable education for effective roll out.
With guidance from Legal Services, establish programs and systems to foster compliance with law and best practice (i.e. Conflict of Interest Program).
Legislative Compliance Advisory & Support
Advise on emerging trends and best practices in legislative and regulatory compliance.
Communicate legal and policy requirements in plain language for stakeholders.
Ensure timely filing of required documents and prepare documents as needed for public inspection and publication.
Promote stakeholder awareness and understanding of compliance obligations, including development of training materials and creation of standardized communication materials (i.e. emails, newsletters, bulletins).
Escalate unresolved or non-compliant cases to senior leadership for resolution.
Prepare reports, briefing materials, and statistics for internal use and reporting.
Identify opportunities for improving compliance operations and mitigating risks, including research and analysis to support enhancements to existing systems and procedures.
Special Projects Lead
Lead a range of projects that support the advancement of the strategic plan including Epic readiness.
Provide advice and support on strategic initiatives, project coordination, operational planning, resource allocation, utilization monitoring, quality improvement initiatives.
Follow frameworks for Project Management, including project initiation, planning, execution, monitoring and closure.
Provide business analysis including but not limited to current state analysis and project/solution requirement recommendation.
Establish and track key performance indicators (KPIs) for project success.
Monitor and manage project risks throughout the project lifecycle.
Facilitate meetings and presentations to review project progress and address stakeholder concerns.
Skills
Proven ability to interpret and apply regulatory and compliance standards in a healthcare or public sector environment.
Excellent writing and editing skills for developing clear and concise policies, bylaws, and official reports.
Strong interpersonal and communication skills, with the ability to collaborate across departments and with senior leadership.
Strong organizational skills to plan, track, and support multiple initiatives simultaneously, ensuring alignment with timelines, deliverables, and strategic objectives.
Proficient in Microsoft Office Suite, SharePoint, and document or policy management systems.
Exceptional organizational and time management skills with the ability to coordinate multiple priorities and deadlines.
High level of discretion, professionalism, and judgment when handling confidential and sensitive information.
Ability to work independently and manage tasks with minimal supervision in a fast-paced environment.
Qualifications:
Undergraduate Degree in Health Administration, Public policy, Legal studies or related field.
Minimum 5 years of experience in policy coordination, compliance monitoring, or project management within healthcare, public sector, or related environments.
Experience working with a hospital or public-sector Senior Leadership is preferred.
Certification in Project Management (PMP) is preferred.
Strong understanding of healthcare policy, legislation, and project management.
English level A- is mandatory in oral expression, oral comprehension, reading and writing. Bilingual (French/English) is considered an asset.
