This role offers a unique opportunity to lead quality engineering for Manulife’s Global Operations and Marketing Technology, driving excellence across digital technologies! By ensuring robust testing frameworks and automation practices, the lead directly contributes to our mission of delivering secure, scalable, and high-performing digital experiences to customers worldwide. The individual will have the opportunity to experience modern cloud technologies, collaborate across regions, and contribute to crafting global standards. This is a high-impact role that blends technical leadership with strategic execution in a fast-evolving digital landscape! Position Responsibilities: Develop and implement quality engineering automation to enhance the overall quality and reliability of software products Design and implement automated test strategies for AEM Cloud applications using tools such as Selenium, BrowserStack, TestNG, JUnit, Cypress, etc. Establish processes & tools to maintain automation scripts and generate reports for faster bug tracking & reporting Analyze automation results and investigate failures Develop test patterns to evaluate the solutions for performance, scalability, and reliability Drive software development process to ensure quality-centric methodologies; captures, records, and implements leading practices for continued QA improvements Prepare and deliver formal quality audit reports Identify critical metrics for product quality and tracks the identified quality assurance metrics, such as defect densities, defect frequency, and first-time pass rate Collaborate with multi-functional teams including developers, product managers, and DevOps to define quality standards and integrate testing into CI/CD pipelines (e.g., using Jenkins, GitHub Actions, Azure DevOps, etc.) Collaborate with AEM developers to validate component-level functionality, content authoring workflows, and integration points with backend services Control, update and distribute new and revised quality standards and technical changes Oversee the setup and maintenance of test environments, including cloud-based testing infrastructure and service virtualization Stay up-to-date on the latest frontend and backend technologies and trends, consistently improving skills and competencies to address diverse application challenges Mentor and guide other team members on QA/QE practices, fostering a culture of continuous improvement and innovation in testing practices Develop and maintain automated test suites for functional, regression, performance, and security testing across web and mobile platforms Required Qualifications: Proven experience in testing Adobe Experience Manager (AEM) Cloud applications, including Sites, Assets, and integrations Familiarity with closed system and known testing practices and open-source testing frameworks Strong proficiency in Selenium WebDriver, TestNG, JUnit, Cypress, and Postman/Swagger for API testing Experience with BrowserStack, Sauce Labs, SiteImprove or similar cross-browser testing platforms Experience in developing and performing manual / automated tests Hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps Familiarity with version control systems like Git and code review tools Understanding of performance testing tools such as JMeter, LoadRunner, or Gatling is a plus Knowledge of security testing tools like OWASP ZAP or Burp Suite is a plus Ability to apply specific tools and techniques for Data and ML applications Ability to implement and improve QMS processes using SDLC leading practices Proficient in writing tools and automation scripts Knowledge in developing cloud-based applications Understand cloud fundamentals Excellent communication and leadership skills with the ability to influence and drive quality initiatives across teams When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $75,880.00 CAD - $140,920.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
