About Clutch
We’re on a mission to reinvent how people buy, sell, and own cars. Are you game?
Clutch is Canada’s largest buyer and seller of cars, offering a digital-first,
hassle-free experience. Customers can browse thousands of cars online, have
their chosen vehicle delivered right to their door, and enjoy peace of mind with
our 10-Day Money-Back Guarantee.
Looking to sell? We buy over $1 million worth of cars every day, providing a
firm, AI-generated offer every 15 seconds—and when you sell to us, you get paid
instantly, now that’s Clutch.
Recognized four years running on The Globe & Mail’s list of Canada’s Top Growing
Companies—and with back-to-back spots on Deloitte’s Technology Fast 50™ and Fast
500™—we’re seeking curious, hard-working, and driven individuals to join our
growing team.
Founded in 2017 and headquartered in Toronto, Clutch currently operates in
Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Our world-class
investors include Altos Ventures, Canaan, FJ Labs, BrandProject, and Upper90. To
learn more, visit clutch.ca [https://www.clutch.ca/].
About the Role
The Director of Production Operations (GM of GM’s) is a senior operational
leader responsible for the strategic execution, performance optimization, and
end-to-end consistency of Clutch’s national vehicle production infrastructure.
This includes full accountability for all operational outcomes across the
company's Inspection and Reconditioning Centers (IRCs).
This person will lead a high-discipline, performance-driven function that
ensures rigorous adherence to standardized processes, drives throughput
efficiency, maintains quality assurance at scale, and manages production
inventory flow—including Work-in-Progress (WIP) visibility and movement. The
role also encompasses ownership of a national Blitz Team—a specialized
deployment group dedicated to IRC launches and tactical interventions.
This position requires an accomplished operations leader with demonstrated
expertise in multi-site management, lean principles, production control systems,
and cross-functional coordination at an enterprise level.
Key Responsibilities
IRC Operations Oversight
- Assume end-to-end responsibility for the performance and integrity of all IRC
facilities across Canada.
- Ensure each site operates within a standardized, scalable framework that
eliminates performance drift and unnecessary process reinvention.
- Develop and enforce site-level execution plans that align with national
production strategy and organizational priorities.
- Maintain full visibility into site health metrics through formalized
reporting structures and escalation protocols.
Production Network Execution & Inventory Control
- Direct ownership of national vehicle throughput, including production funnel
optimization and inventory staging across all WIP categories.
- Ensure vehicles are prioritized appropriately and processed in accordance
with established readiness timelines and business-level SLAs.
- Design and implement systems for real-time inventory balance monitoring,
constraint identification, and corrective action.
KPI Ownership and Operational Performance Management
-
Define, track, and enforce critical performance indicators, including:
- Cost-per-unit (CPU)
- Vehicle readiness timelines
- Cycle time
- Work-in-Progress (WIP)
- Takt times
-
Establish and drive a culture of continuous improvement with strict
accountability to performance benchmarks and fiscal discipline.
Leadership of Regional and Site-Level Management
- Lead a distributed team of Regional Production Managers (RPMs) and Site
Production Managers (SPMs), ensuring clarity of roles, expectations, and
leadership discipline.
- Facilitate talent development, succession planning, and leadership training
to build and sustain long-term bench strength.
- Conduct regular performance reviews and corrective action plans where needed,
upholding a high-performance team culture.
Operational Standardization and Process Integrity
- Champion Clutch’s standard operating procedures (SOPs) and production quality
controls across all IRC locations.
- Monitor for deviations, implement control mechanisms, and conduct root cause
analyses to mitigate process erosion.
- Drive adoption of lean, Six Sigma, and 5S principles where applicable to
promote operational excellence.
Blitz Team Leadership and Strategic Deployment
-
Oversee a highly skilled Blitz Team deployed to support:
- Launch of new IRC sites
- Production accelerations during peak periods
- Rapid-response interventions for underperforming sites
-
Define activation criteria, staffing models, and intervention frameworks for
Blitz Team engagements.
Daily and Weekly Operational Cadence
-
Own and govern the national rhythm of business through structured, recurring
forums such as:
- Morning production standups
- Daily throughput reviews
- Weekly KPI alignment calls
- Escalation management and root-cause resolution reviews
-
Ensure production reporting is timely, standardized, and actionable across
all levels of the organization.
Cross-Functional Interface and Strategic Alignment
-
Act as a primary interface between production operations and core business
units including:
- Logistics and Transport
- Central Inventory Management
- Customer Experience (CX)
- Product, Engineering, and Analytics teams
-
Facilitate system integration, SLA alignment, and resolution of
interdepartmental dependencies impacting production efficiency.
Workforce Stability, Safety, and Compliance
- Collaborate closely with Human Resources and Site Leadership to maintain
optimal staffing levels, shift coverage, and role alignment.
- Enforce compliance with all applicable health, safety, and labor regulations.
- Champion a culture of safety, inclusion, and operational discipline within
every IRC.
What We're Looking for
- Bachelor’s degree in Operations Management, Supply Chain, Engineering, or a
related field; MBA or equivalent advanced degree preferred.
- Minimum of 10 years of progressively senior leadership in production,
logistics, or operations, with a significant portion overseeing multi-site
facilities.
- Relentless attention to operational detail and standard work adherence.
- Exceptional analytical and decision-making skills under pressure.
- Ability to navigate ambiguity and drive structured execution in dynamic
environments.
- Strong interpersonal influence, capable of aligning cross-functional
stakeholders and frontline staff alike.
- Proven success managing complex, high-throughout production or reconditioning
environments.
- Deep fluency in process standardization, quality systems, and KPI management.
- Demonstrated ability to lead distributed teams and drive cultural alignment
across geographically dispersed sites.
- Track record of deploying operational improvements with measurable outcomes
in efficiency, cost, and customer satisfaction.
Why You'll Love it at Clutch
- Make an Impact: Help shape the future of car buying and selling in Canada by
leading a critical part of our customer experience.
- Career Growth: Join a rapidly growing company with opportunities for
leadership and professional development.
- Great Team: Work alongside talented, driven, and collaborative colleagues who
are passionate about what they do.
- Competitive Compensation: Enjoy a strong compensation package, including
salary, equity, and benefits.
Clutch is committed to fostering an inclusive workplace where all individuals
have an opportunity to succeed. If you require accommodation at any stage of the
interview process, please email talent@clutch.ca.
