ITS Solutions Administrator Coop

GrandBridge Energy Inc. • Brantford • 3w ago

What You Will Do:

The ITS Solutions Administrator co-op student will report to our Brantford office daily, with the potential for some remote work based on role requirements. 4-month co-op term (January - April 2026) with the possibility of extension.

Strategy & Planning Evaluate documented resolutions and analyze trends for future problem preventions Alert management to emerging trends in incidents Research software solutions to assist business users Acquisition & Deployment Assist in software releases, rollouts, and communication to the end users Prepare and assist with hardware moves, adds and changes including network and system resources, such as desktop moves, printer relocation, boardroom setup, mobility items and more Operational Management Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues with devices such as smartphones, desktops, laptops, computers, tablets, smartboards, printer, projectors etc. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Build rapport and elicit problem details from service desk customers Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician or third-party vendors, such as Security fobs and Telephony Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution Identify and learn appropriate software and hardware used and supported by the organization such as applications like Microsoft Office 365 and Citrix Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals Test fixes to ensure problem has been adequately resolved Perform post-resolution follow up to help requests Develop help sheets and FAQ lists for end users Attend and/or conduct training sessions for end users; creating training materials, as needed, for end users. Small Projects To the extent possible, the incumbent may be given small projects to work on that will increase their awareness on the use of technology in an operational environment The number of small projects would be dependent on the workload in the department and the needs of the Operational team

What You Will Bring

Knowledge & Experience Knowledge of basic computer hardware, including monitors, desktops, laptops, and their components thereof Experience with Microsoft desktop (Win 10), and server operating systems (Win 08-19) Experience with application support for Microsoft Office products Exceptional written, oral and telephone communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills Strong documentation skills Fluent English language skills. Personal Attributes Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Excellent organization skills due to the multi-tasking nature of the position Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to analyze issues and determine a best course of action Ability to escalate issues to second level or vendor support when or as needed Exceptional customer service orientation Experience working in a team-oriented, collaborative environment GrandBridge Corporation 39 Glebe Street, P. O. Box 1060 Cambridge, Ontario N1R 5X6 Check us out at https://grandbridgeenergy.com/; https://netoptiks.com/; https://enersure.com Kindly note, we do not entertain unsolicited referrals or resumes from third-party agencies or recruiters for our job postings. We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. GrandBridge Corporation is an Equal Opportunity Employer and is AODA compliant.