Apple Retail is where the best of Apple comes together. We bring our expertise
to help people do what they love, delivering an only-at-Apple experience. We
believe inclusion is a shared responsibility and we work together to foster a
culture where everyone belongs and is inspired to do their best work. As an
Expert, you possess a deep understanding of our products and services across the
Apple ecosystem. You excel at selling products, offering all of Apple’s
services, and delivering an exceptional customer experience. An Expert
exemplifies what great customer engagement looks like, and mentors others on how
to achieve results.
DESCRIPTION
Demonstrate and sustain top-performing sales and service to Apple customers by
seeking to understand their needs, identifying ownership opportunities,
presenting products and services, and educating customers on relevant ways to
buy products. Be knowledgeable about and proactively stay up to date on Apple’s
products, services, purchase options and Product Zone sales processes. Support
your peers throughout the store as needed by sharing knowledge about Apple’s
products, services, and purchase options, and assist in offering ownership
opportunities. Maintain accuracy and follow guidance. Perform other tasks as
needed, including but not limited to providing customer service and support in
other areas of the store. Contribute to an inclusive environment by respecting
each other’s differences and having the curiosity to learn. Demonstrate Apple’s
values of inclusion and diversity in daily activities.
MINIMUM QUALIFICATIONS
You should: Be available to work a schedule based on business needs that may
include nights, weekends, and public holidays in the retail store, and reliably
attend work as scheduled, in line with local laws and subject to any approved
accommodations. Have experience in retail or sales, or related work experience.
Be proficient in written and spoken English, except if your role is based in
Quebec (sign language supported). Be proficient in written and spoken French if
your role is based in Quebec (sign language supported).
PREFERRED QUALIFICATIONS
You can: Demonstrate knowledge of Apple products and services. Show a track
record of producing top-performing sales and customer experience results.
Personalize solutions based on customer needs, and effectively communicate them.
Solve customer concerns using care, learning, and presentation skills. Work in a
fast-paced environment, often supporting multiple customers at the same time.
Learn about and deepen your understanding of Apple products and services, and
third-party products, to enhance the customer experience. Support and educate
the broader team by sharing knowledge, experiences, and insights.
