Job Description What is the opportunity? Act as a key contributor to the development of the 1st Line of Defense (1LOD) quality assurance control program, coordinating efforts across various subject matter areas. Apply expertise to establish a comprehensive framework for quality assurance reporting across 1LOD teams, and develop insightful reports for senior management and committees, highlighting QA metrics, trends, root causes, and resolutions. Conduct thorough Quality Assurance control reviews for supplier monitoring activities and other artifacts for conformance to RBC Enterprise Third Party Risk Management Policy and all applicable standards and procedures. Research and report on inconsistencies discovered in ongoing monitoring activities and track those inconsistencies through to resolution in partnership with the T&O SMO Risk Leads Communicate and interact daily with businesses on supplier management matters, including compliance, service quality, and transformational changes in processes and technologies. Demonstrate a strong understanding of risk management by providing training and awareness to colleagues, ensuring adherence to the RBC Enterprise Third Party Risk Management Policy and associated standards. Drive issue resolution by escalating concerns to management when necessary and recommending appropriate actions. Expertise will drive automation and leverage of AI to enhance program development and efficiency What will you do? Previous experience ensuring supplier risk management processes are robust, effective, and compliant with regulatory requirements Previous experience conducting Quality Assurance control reviews for supplier monitoring activities Strong reporting skills, including previous experience reporting on inconsistencies discovered – skilled with Excel Demonstrated excellence in written and oral communication. Must be skilled at presenting information clearly and persuasively to different stakeholder groups Nice-to-have Industry Insight: An understanding of the financial services industry or technology sector, coupled with a familiarity with regulatory environments Previous experience supporting technology teams Degree or Diploma in relevant field, coupled with experience in Third Party Supplier management, IT Risk management practices in the financial services industry Interest in AI and innovation -knowledge of SaaS, data management concepts and governance practices What’s in it for you? A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work #LI-POST #TechPJ Job Skills Business Continuity and Disaster Recovery (BCDR), Cost-Benefit Analysis (CBA), Cyber Security Management, Data Reporting, Firewall Management, Information Security Management, Information Technology (IT) Risk Management, IT Network Security, Operational Delivery, Process Management, Third Party Risk Management, Threat Management Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-11-04 Application Deadline: 2025-11-18 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
