Staffinity is hiring a Deskside Technician for a full-time, permanent position in Sudbury, Ontario. The base salary range is 51-70k DOE. This role is primarily based on-site, with periodic travel (up to approximately 150 km) to nearby locations for technical support coverage. The ideal candidate will have 2+ years of help desk, ticketing and logging experinece. Will understand how to prirotize by urgency and impact on the business and will be comfortable communicating with all levels of the organization.
Responsibilities
Install, configure, and maintain desktops, laptops, mobile devices, and associated software for end users
Deliver responsive technical assistance and user training as required
Document and update setup procedures, network diagrams, and standard operating processes
Manage and resolve service tickets escalated from Tier 1 support, ensuring timely follow-up and clear communication
Support end-user telephony systems, including hardware setup and software access
Oversee onboarding and offboarding processes related to devices, credentials, and communications tools
Diagnose and resolve hardware, software, and network issues across multiple platforms
Track and maintain computer inventory and assist with surplus or replacement cycles
Provide upkeep and troubleshooting for video conferencing and related collaboration equipment
Participate in testing and deployment of new applications, patches, and systems
Maintain a high standard of customer service, with consistent, courteous, and effective communication
Conduct root-cause analysis and implement sustainable fixes for recurring problems
Meet established service-level expectations and contribute to team performance targets
Qualifications
Post-secondary education in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
Demonstrated ability to manage ticket queues and document incidents with accuracy and completeness
Strong written and verbal communication skills in English
Proven time management and prioritization capabilities in a fast-paced environment
Self-motivated, collaborative, and able to work independently when needed
Experience with remote support tools, incident management systems, and Microsoft 365 productivity suites
Familiarity with Azure environments or telephony administration tools (e.g., Finesse) considered an asset
Customer-focused approach with a professional, service-oriented attitude
Valid driver’s license preferred
Let’s Talk
If you’re passionate about hands-on IT work, thrive in a collaborative environment, and want to join a company that values initiative and professionalism, we’d love to hear from you.
