Overview
Nue is seeking a strategic and engaging Account Manager, who goes beyond support
to drive transformational impact for enterprise customers. This individual will
possess deep expertise in SaaS customer Account Management, including increasing
the value and ARR / ACV of a group of installed base accounts.
They need to have the intelligence, business acumen, and expertise in Nue’s
platform to build lasting customer relationships that foster retention and
maximize contracted ARR.
Responsibilities
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Directly engage with customers to understand their business drivers, usage
challenges, and expansion opportunities, especially around their use of Nue
products as an integral part of their Quote to Cash processes.
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Develop and execute structured success plans ensuring customers achieve
desired outcomes and renew contracts, while proactively identifying upsell
and cross-sell potential to grow ARR.
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Lead customers through best practices, product training, and enablement
sessions that empower our customer teams across sales, finance, and IT
functions.
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Act as a trusted advisor, cultivating credibility with all client
stakeholders to address concerns, resolve issues, and champion their success.
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Analyze and monitor customer health metrics, usage trends, and lifecycle
milestones to drive timely engagement and preempt churn.
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Collaborate closely with the Nue sales, solution architecture, and product
teams, offering actionable customer feedback to evolve the platform and
customer experience.
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Continuously map and navigate customer organizational structures and
personalities, balancing conflicting priorities into cohesive expansion
strategies.
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Curate resources, best practices, and thought leadership to enable customers’
long-term success with Nue solutions.
Requirements
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Proven track record in SaaS customer success, account management, or related
customer-facing roles, preferably in high-growth startups.
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Deep understanding of SaaS order-to-cash workflows, recurring revenue models,
and ARR expansion metrics.
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Exceptional verbal and written communication skills, adept at simplifying
complexity and influencing business and technical audiences.
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Strong empathy for sales operations, finance, and IT buyer perspectives with
a passion for solving their business challenges.
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Analytical mindset skilled at interpreting customer data to guide retention
and growth strategies.
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Creativity, resilience, and drive to build customer trust and long-term
partnerships.
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Ability to adapt to dynamic conversations, confidently manage group dynamics,
and facilitate customer consensus.
Bonus Qualifications
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Experience with subscription billing, CPQ, and revenue management platforms
(e.g., Salesforce CPQ, Zuora, Netsuite).
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Practical knowledge of customer advocacy programs and value realization
frameworks.
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Familiarity with SaaS usage analytics, NPS tracking, and churn risk
mitigation.
Compensation Structure
Compensation is driven by the achievement of targeted customer retention rates
and uplift in customer contracted ARR, directly recognizing your impact on
business growth.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work in the dynamic and innovative Silicon Valley tech
ecosystem.
- The chance to work on groundbreaking projects and influence the future of
finance and payment systems.
- A collaborative and supportive team environment that encourages personal and
professional growth.
