Job Details
Job Location: Fall River - Fall River, MA
Education Level: High School/GED
Salary Range: $17.80 - $20.40 Hourly
Description
Summary
The Administrative Support professional within the Community Service Agency works as a member of a multi-disciplinary team to provide quality service and maintenance of a safe environment for all clients as well as staff. The Administrative Support Staff is responsible for assisting the program director and other members of staff manage their services within the Community Service Agency, and other programs at times. The Administrative Support staff helps ensure the timely completion of reports being run, databases being updated and efficient communication across multiple domains within the agency.
SCHEDULE: Full-time 30 Hours per week preferred, but can consider 25 hours per week / 4 or 5 day work week
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
$1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Provide accurate information regarding agency policy, procedures, and service options when inquiries are made by potential new clients and community resources and services providers.
Data Collection regarding program participation, compile monthly reports
Clerical duties i.e. photocopying, filing, typing, faxing etc.
Maintain program databases (CSA Connecter, Benefit Assignments, etc.)
Complete insurance inquiries for private insurances, as needed
Administrative support to Program Director and program staff
Scheduling documenting and competing minutes for meetings (Systems of Care, Staff Meeting, Group Supervision)
Maintain a positive working relationship with agency staff, supervisors, and community contacts
Maintain agency records within procedural requirements
Maintain current knowledge related to rules and regulations governing confidentiality of medical records including but not limited to HIPAA
Be knowledgeable of new programs (or changes in existing programs), activities, and groups
Maintain program databases
Provide administrative support to office manager and program staff
Maintain regular and timely attendance
Maintain a positive attitude and promote a positive work environment
Adhere to all policies set forth in the Employee Manual
Have a commitment to the agency’s philosophy and the ability to translate this to others
Other office duties as deemed necessary
At times, the CSA Administrative Assistant will assist in coverage for the front desk, which hold duties including, but not limited to:
Answer incoming calls and route caller to appropriate staff
Maintain and update information at front desk, including waiting room Information and notices, as needed
Maintain mailboxes and process incoming/outgoing mail and faxes, including notifying appropriate staff of incoming deliveries and ensuring outgoing mail has appropriate postage
Provide general agency correspondence as needed
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Participates in independent education and training opportunities. Participates in management team meetings.
Qualifications
Required Education and Experience
High School Diploma, or equivalent experience required. Ability to work independently, attend to detail and follow through with assigned tasks. Computer literacy-word processing, spreadsheets, experience with Excel, etc. as needed
Cultural Competency Qualifications:
Awareness of personal attitudes, beliefs, biases, and assumptions about others
Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
Cultural knowledge of key populations that will be served to address disparities in service delivery
Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
Travel Required
Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Benefits:
Benefit eligible at 20+ hours per week
Medical – Harvard Pilgrim/HealthPlans Inc.
Dental – Delta Dental of MA
Vision - EyeMed
Wellworks for You (Employee Wellness)
2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
Tuition reimbursement – Up to $1,500 per calendar year
Professional Licensure reimbursement (LICSW, LMHC)
Flexible spending accounts – save on medical expenses and dependent care!
401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
100% Employer paid Life Insurance
100% Employer paid Long Term Disability and AD&D
24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!
Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.
