As a Customer Success / Account Representative, you will be responsible for managing and growing a portfolio of existing equipment rental and industrial customers using our client’s cloud-based software platform. This role is focused on customer expansion (tier upgrades, additional user licenses, module adoption), retention, and ensuring long-term platform value—not net-new business development or cold calling. You will manage approximately 60–80 customer accounts after ramp-up. Your success will be measured by account growth (ARR expansion), renewals, and minimizing churn. This position offers a base salary ranging from $67,000 – $80,600 plus performance bonus.
COMPENSATION & BENEFITS:
Base salary: $67,000 to $80,600 plus 15% bonus depending on performance
First Year OTE: $77,000 - $93,000
RSP Matching
Laptop
Health Benefits
Furthering Education Reimbursement
THE COMPANY & CULTURE:
Our client is a SaaS company that provides rental management, fleet tracking, service scheduling, invoicing, and financial solutions for equipment rental and industrial businesses across North America. They are privately owned, established over 30 years ago, and continue to grow through product innovation and acquisitions. The culture is collaborative, customer-focused, and performance-driven. Teams are supportive, decisions are transparent, and leadership encourages initiative, problem-solving, and professional development. Employees describe the environment as approachable, respectful, and driven by continuous improvement.
OFFICE LOCATION & SALES TERRITORY:
Head Office: Mississauga, Ontario
Work Model: Primarily remote, with 1–2 days per quarter in office for meetings and team collaboration
Territory: North America (servicing existing accounts across U.S. and Canada)
Hours: Monday to Friday, regular business hours
EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS:
4+ years of sales experience in software, SaaS, or related industries
Proven track record of upselling and cross-selling within a customer base
Excellent verbal/written communication, relationship-building, and presentation skills
Customer Success Manager or Account Manager experience preferred
Demonstrated ability to drive product adoption and manage customer retention
Heavy equipment sales, service, or rental background is an asset
TECHNICAL SKILLS:
CRM - Proficiency with HubSpot or similar platform
MS Office - Intermediate
Video Conferencing & Screen Sharing Tools
Account Management & Data Tracking Software
Basic Data Analysis & Reporting Tools
THE PRODUCT / SERVICE / SOLUTION
Cloud-based SaaS platform for equipment rental and industrial companies
Modules include: contract & rental management, fleet maintenance, service scheduling,
inventory, work orders, finance, and analytics
PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION MAKER(S):
Existing customers – equipment rental companies, construction rental, industrial service companies
Decision-Makers: Operations Managers, General Managers, Controllers, Fleet Managers, Owners, IT
Leaders
Accounts are categorized as Expand, Maintain, or Save based on health and opportunity
SALES CYCLE / ORDER VALUE / ACCOUNT SIZE
Renewals range from 12 to 36 months
COMPETITIVE ADVANTAGES:
Industry‑Specialization & Domain Fit
Integrated Platform Across Sales, Rental & Service
Advanced Asset Tracking & Proactive Maintenance
Strong Reporting, Analytics & Decision Support
SaaS Model with Lower IT Overhead
Ease of Use & Adoption Focus
TYPICAL DAY & DUTIES:
Account management and relationship building across assigned book of business (60-80 accounts)
Strategic upselling and cross-selling opportunities through proactive customer engagement
Product adoption enablement and training to drive increased customer usage
Account status assessment and tailored outreach based on account needs (maintain, save, or expand)
Risk mitigation and retention activities for at-risk accounts
Initial triage and absorption of customer escalations before routing to management when necessary
Quarterly business reviews and targeted check-ins with key accounts
Building CS processes and customer enablement curriculum to support customer success
LEADS:
No hunting or cold calling—100% existing customer accounts
Expansion ARR through tier upgrades, adding licenses, and additional modules
OVERNIGHT TRAVEL:
Minimal – occasional travel for large accounts, trade shows, or QBRs (less than 10%)
SUPPORT & TRAINING:
2–3 weeks of onboarding sales/product training
Shadowing current Customer Success Managers and Implementations Team
Coaching from Director of Customer Success
Expected to manage accounts independently within 4–6 weeks
WHY YOU SHOULD APPLY:
No cold calling – fully relationship and growth-focused role
Stable base salary + predictable bonus model
Ability to directly influence revenue while building long-term partnerships
Flexible, mostly-remote structure with supportive leadership
Career advancement to Senior CSM or leadership within 12–24 months
OTHER SALES JOBS
If this job is not ideal for you, please upload your resume for future considerations at https://justsalesjobs.recruiterbox.com/jobs/61ab37640cd048c4b78dc09bcbf58e04
Or visit our website to view other available sales jobs at https://justsalesjobs.ca/jobs/
ABOUT JUST SALES JOBS
Just Sales Jobs sources and places Top Sales Talent from Toronto to Kitchener/Waterloo and Cities in between. We use Artificial Intelligence and Machine Learning technologies along with a proven hiring methodology to identify Top Sales Talent.
Just Sales Jobs has earned a reputation as the best recruitment agency in Ontario. We source and place for Sales Positions between Toronto and Kitchener/Waterloo, and cities in between. Sales positions we hire for include, Vice President of Sales, National Sales Director, Sales Director, Director of Sales, Regional Sales Manager, Territory Sales Manager, Sales Manager, Vice President Business Development, Business Development, Business Development Director, Business Development Representative, Business Development Manager, Business Development Officer, Sales Representative, Senior Sales Representative, Sales Development Representative, Account Manager, Account Executive, Senior Account Manager, Telemarketer, Inside Sales, Outside Sales, Door to Door Sales.
Our client is an equal opportunity employer committed to creating a diverse and inclusive, barrier-free workplace. They strive to provide a safe, healthy and respectful workplace where individuals are valued for their contributions. Our client encourages applications from women, aboriginal peoples, members of visible minorities, and persons with disabilities.Our client is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at toptalent@justsalesjobs.caWe thank all applicants in advance for their interest however, only those candidates under consideration will be contacted.
IND6
