Specialist II, Education & Knowledge Technical Training
Position Profile
Specialist II, Education & Knowledge Technical Training directly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs. Works with Services Training and field management to deliver training and knowledge that supports the achievement of Ricoh business objectives and leverages the learning opportunities available through Services Training, including creation of written and video global knowledge. Position responsibilities include training delivery in both classroom and virtual settings.
This position provides feedback, measurement and reporting to Services Training management and stakeholders on the execution of the learning plan and learning initiatives. The position requires knowledge of managing both classroom and virtual training environments and training delivery skills based on CTT+ and vCTT+ guidelines.
Duties and Responsibilities:
Delivers training solutions and specialized learning materials for complex technology products or processes and programs
Proactively enhances knowledge and skill base by attending seminars/workshops in given field. Incorporates new knowledge in the development and/or delivery of course content
Must satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industry
Conducts field employee coaching through field observation (e.g., field rides, work observation, post-training roundtables etc.) and leverages knowledge gained to augment training programs and global knowledge
Proactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed process
Actively pursues personal training and development opportunities and relevant approved certifications
Responsible for achieving KPIs that are determined to be best suited for the achievement of the overall goals
Has decision making authority for area of responsibility and independently solves problems
May serve as team leader within workgroup or on cross-functional team
Occasionally provides training and guidance to less experienced team members
Maintain LMS activities including training records, schedules, rosters, etc.
Evaluate training needs and provide recommendations for learners or their managers
Develop cross functional relationships to meet department and company objectives
Performs other duties as assigned
Qualifications:
Strongly Preferred:
4-year college degree or equivalent experience
Minimum 3 years training/curricula development/employee development experience strongly preferred
5 or more years functional industry experience
Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months*
Refer to current Industry Certification requirements
Skills:
Practical knowledge of company and organization policies, practices and procedures
Practical ability to teach adults in high interaction environment
Practical ability to assess skill sets, motivate, teach, coach and counsel to those skills
Practical ability to multi task, prioritize, manage time and projects effectively, and maximize the impact of training time/field time
Practical ability to deliver training in accordance with CTT+ and vCTT+ guidelines
Working Conditions, Mental and Physical Demands:
Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
Requires periodic travel to remote offices
May require overnight travel 20- 50% of the time
A frequent volume of work and deadlines impose strain on a routine basis
Work has some occasional stress due to periodical or cyclical workload pressures
Some physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)
Physical effort may be required to move objects on wheels that may weigh up to 700 lbs.
Moderate dexterity is required in the regular application of basic skills (keyboard, eye/hand coordination)
Ensure compliance with local and state material handling regulations
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
