As an aviation services provider, Swissport offers Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe our people are what set us apart from the competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.
If you have a passion for hospitality, enjoy meeting new people, and want to give customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you! Swissport operates 50+ airport lounges across the world under the brand name of “Aspire Lounges”.
Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi, and a fantastic experience before their flight, no matter the reason for the journey.
Job Summary
The Lounge Agent will take care of operations on a rotation basis related to the lounge check-in process, overseeing the buffet, replenishing it, servicing guest requests, and cleaning tables after client use.
Your activities
Always provide the passengers with an exceptional level of customer service
Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and helping to maintain customer loyalty
Verify guest eligibility for lounge access based on membership status, ticket class, or other criteria
Address guest inquiries and resolve any issues or complaints promptly and professionally
Document guest feedback and report any incidents or maintenance needs to the Lounge Manager
Responsible for restocking shelves and coolers; assisted with inventory check
Collect dirties and support the back of the house, and ensure washroom checks are done
Prepare and handle duties, and monitor the alcoholic consumption of customers
Help serve customers in different areas of the lounge and bar
Carry out regular checks of all areas of the lounge to ensure a professional image, and follow up with maintenance works
Ensure proper cleaning procedures are followed, and personal protective equipment (PPE) is always worn during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company
Other duties assigned as directed by the Lounge Supervisor
Your profile
High School diploma or GED equivalent
Available to start as early as 4 am based on the lounge's staffing needs, but flexible to work on various shifts (days, evenings, nights, weekends, holidays)
Strong communication skills in English, spoken and written. French is an asset
Passionate about customer service and must have relevant work experience
Experience in the Hospitality/F&B /F&B industry is an asset
Self-motivated and able to work independently
Attentive to detail and numerate
Ability to follow processes and procedures and apply a flexible approach when required
Communication and writing skills
Ability to use computers and knowledge to work with Microsoft applications (Word, Excel, PowerPoint)
Good organizational skills and the Ability to prioritize
Positive attitude
Ability to stand for long periods of time
What we offer
Competitive pay rate
Paid training
Group benefits (Insurance, RRSPs, etc.)
Free parking
Uniform
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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