Transitional Case Manager, Outreach
Direct Service (OPSEU)
Full-Time, Permanent
London, Ontario (London Zone)
- Application Deadline: November 18, 2025 -
We believe that everyone has the right to live with dignity, autonomy and independence in our community.
Our Case Management Program embodies this belief by supporting individuals experiencing mental illness or addictions to live as independently as possible, while working collaboratively with a Transitional Case Manager to build their support systems. As a Transitional Case Manager, you’ll also focus on assisting clients with connecting to their community and teaching life skills to help them to achieve their recovery goals.
Consider revitalizing your career and making a difference in your community by joining our team!
WHAT WE'RE OFFERING:
What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated)
For internal applicants, grid level placement will occur as per the Collective Agreement
When you'll work - 70 hours biweekly; Rotating day, evening and weekend shifts
Your pension plan –Immediate enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
What your benefits will be – After a 90 day waiting period, will be eligible for extended health care benefits.
HOW YOU WILL BE MAKING A DIFFERENCE:
Assess clients’ needs for skill development and support
Assess social and environmental factors impacting the client
Assess the adequacy of resources/supports currently available to the client
Determine the impact of psychiatric symptoms on functioning
Identify risk factors related to client and staff safety as well as relapse
Assess barriers to successful community living (e.g. treatment options, transportation, finances, etc.)
Ensure the assessment incorporates cultural and ethnic factors
Assist the client to identify his/her personal goals and preferences and utilize standardized tool (GAIN, OCAN, etc)
Assist the client to navigate systems and connect to appropriate resources
Assist the client to explore options and consequences of different choices
Help clients identify practical strategies for achieving their vision
Ensure issues related to transportation are addressed, incorporated into the rehab plan and are consistent with organizational policies and practices
Establish an intervention plan which includes expectations and responsibilities of the client, TCM, other supports (e.g. family) and resources, as well as the frequency and nature of interventions
other sources
Provide needed information and education about mental illness, coping skills, services, resources, self-help and consumer initiatives/supports
Encourage and facilitate personal growth and development towards rehabilitation and recovery
Meet with the client regularly to work on specific goals until other permanent supports are in place
Assist the client to obtain needed resources by educating and supporting the client to access resources, linking the client to appropriate services, advocating with or for the client when needed
Demonstrate knowledge of community resources and its place within the mental health care system
WHAT YOU'LL NEED TO APPLY:
Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
We require the following qualifications:
Degree or diploma in a health or social service related discipline (Primary proof of credentials will be required during the hiring process, i.e. original degree/diploma/certificate or official transcript)
Valid driver’s licence and access to a vehicle with adequate insurance to carry out job duties
Demonstrated ability to attend work regularly
We prefer the following qualifications:
Current registration with a regulatory college
Experience working with individuals with a serious mental illness
First Aid / CPR
Knowledge of community resources
Crisis intervention and prevention training
Applied Suicide Interventions Skills and Training
Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada
Get your application in by – November 18, 2025
Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.
We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca
Legal Notifications:
For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
Artificial Intelligence is not currently employed in our recruitment processes
