What success looks like in this role: • May serve as team or site leader, providing direction to other technicians. • May have specialized and specific skillsets to support niche client environments. • May assist with resource / task scheduling and resource management. • Ensures best in class client experience across Field Engineering operations. • Troubleshoots and resolves client escalations from team members. • Supports roll-out of new, enhanced or upgraded products. • Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues. • Assists in providing technical training and improvement programs. • Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction. • Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues. • Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 7+ years’ experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity
