Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.
Payments Canada — where our country connects:
Payments Canada — Who we are
| Our culture
With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
You love working with passionate, ambitious and collaborative colleagues.
You want to be challenged and lead unique initiatives.
You want to grow, develop and become a subject matter expert in your field.
You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!
| What we are looking for
The Director, Product Enablement plays a pivotal role in bridging the gap between product strategy, product development and execution in a complex, highly regulated environment. This individual does not directly manage product lines; rather, they act as a “force multiplier", building the systems, processes, and frameworks that enable product teams to execute efficiently, consistently, and with compliance rigor.
This role translates complex product and regulatory information into clear, actionable insights for diverse audiences, from internal teams to government officials, and ensures that product ideation, prioritization, and development go through a well- documented, understood and disciplined process that has been created, and deployed, and overseen by the Product Enablement team. The Director will oversee the team that acts like an internal consulting team, which ensures Product Strategies and corresponding roadmaps are not only created but also understood, adopted, and monitored against KPIs
| A day in the life
Your responsibilities as the Director, Product Enablement includes but are not limited to:
Build and lead the Product Enablement Function
Establish a scalable Product Operational Framework for planning, launch, and performance measurement for ongoing Product Management. This includes frameworks for Product Strategies, the Annual Product Planning process, short and long term Roadmap frameworks, the product.
Development framework and process, and a disciplined, agile Product Ideation process and framework).
Design and optimize product governance processes (including Stage-Gate) to strengthen consistency, accountability, and compliance.
Oversee the product technology stack (e.g., Jira, Confluence, analytics tools) and enable data-driven decision-making.
Drive Product Planning and Roadmap Management.
Develop and maintain a repeatable, transparent annual product planning, and budgetary, and prioritization process, roadmap process that links product OKRs to corporate priorities.
Implement and manage roadmapping and analytics tools to provide a single source of truth across teams.
Create and oversee the process to ensure Annual Product Plans and Roadmap refresh continue to support the longer term Product Strategies and Roadmaps, cross product lines, and other operational, policy and strategic priorities and roadmaps.
Deliver consolidated, data-driven reports for leadership on progress, dependencies, and risks.
Communicate, Educate and Enable Product Management
Create and maintain comprehensive product documentation, including release notes, FAQs, and training materials.
Design and deliver internal and external training programs to promote understanding and adoption of new products.
Act as the central internal consultant regarding Product Management and Development disciplines, processes and frameworks.
Foster Cross-Functional Collaboration and Alignment
Partner with Product Management, Policy, Rules, Research, Corporate Strategy, Operations, IT, Government Relations and Regulatory Oversight and Member Relations to ensure new products meet regulatory standards and member needs.
Build and mentor a small, high-performing team to support ongoing enablement and operational excellence.
| What you need to be successful
Undergraduate or graduate degree in Business, Economics, or a related discipline.
Minimum of ten (10) years of experience in Product Management, Product Operations, or Product Enablement within the payments/financial services sector, including a minimum of ten (10) years of experience in a people leadership role.
Proven success implementing scalable product frameworks and process improvements.
Experience within regulated sectors, such as financial services, payments, fintech, or government.
Demonstrated expertise in establishing and scaling product governance and operational systems.
Experience embedding regulatory and compliance controls directly into the product lifecycle.
Strong proficiency with data analytics and performance measurement, including defining and generating actional insights.
Exceptional written and verbal communication skills, including the ability to present complex ideas clearly and persuasively.
Proven ability to lead and inspire cross-functional teams, fostering a collaborative and innovative environment.
Strong problem-solving orientation, capable of navigating ambiguity and driving clarity in fast-paced, evolving environments.
Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
| Salary range
Based on qualifications and experience: $134,837 to 168,546.
Please submit your application by November 21, 2025.
| What's in it for you?
Flexible, hybrid (remote/office) environment.
Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up.
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
