Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results
Responsibilities:
Conduct regular inspections of guest rooms, public spaces, back of house, storage and supply rooms for adherence to cleanliness standards.
Ensure the highest level of guest service through the application of all corporate and property standards and policies.
Recruit, select, train, supervise and counselling staff. Assist in departmental administrative tasks such as guest lost and found inventories and retrieval. Assist staff complete rooms as required.
Restock and re-order housekeeping supplies as well as any other duties as assigned by the Executive Housekeeper.
Qualifications:
Commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order
Approachable and establishes immediate credibility with guests and staff - leads all staff by example
Willingness and enjoyment to attend to the needs of others
Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
Employ persuasion and influence to initiate and/or resolve matters
Demonstrate the ability to lead/supervise a large team of cleaning professionals
Set high priorities/standards and demonstrates urgency to achieve critical goals and objectives
Develops all staff to the best of their personal capabilities
Directs staff in an efficient and forthright manner
Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
Enforces all health and safety/sanitation standards
Demonstrate knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences
Outstanding attention to detail - both personal grooming/appearance and in properly ensuring housekeeping cleanliness standards are maintained at all times
Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs
Ability to quickly respond to changing work volume with high-energy level and speed
Ability to work all shifts including days/evenings/weekends and holidays
Previous Supervisory experience preferred
To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical.
