Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management, warehousing/distribution, and ground transportation). With operating locations across Canada and the United States, Farrow manages over 800 employees with 28 offices and warehouses, including those of acquired company Link+ Corporation.
Position Summary
This position is primarily responsible for Ocean Import Operations and Customer service and coordinating with the various stakeholders in the import process.
Key Responsibilities (Supervisory/Materials/Information)
Coordinate with the overseas agent network to move international Ocean shipments
Receive, check and process international shipping documents for Ocean shipments
Liaise with the various stakeholders including the Shipping Lines, co-loaders, truckers and warehouses
Send documents to the customs brokers for clearance
Monitor shipments and respond to inquiries from clients
Ensure shipments are billed in a timely manner, vendor payables processed and comply with month end requirements
Other duties as assigned
Education and Experience
Must have at least one or more years of freight forwarding experience preferably in an import / export role or post-secondary education in international trade, logistics or related field
Good knowledge of Import / Export documentation
CargoWise experience would be an advantage
General knowledge of the freight forwarding NVOCC documentation and environment
Competencies, Working Skills & Attributes
Commitment to exceptional customer service
Attention to detail required
Good communication and organization skills
Good time management skills with the ability to prioritize work
Proficient computer skills, including solid familiarity with standard business software (e.g. MS Word, Excel, etc.)
Ability to work with minimal supervision
Proficient basic math skills
Working Conditions, Mental Effort & Physical Requirements
Able to sit for extended periods of time
Must be able to meet deadlines and related stresses in a timely and efficient manner
Potential eye strain looking at computer screen and detailed documents
Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.
