About Petal
Petal is a Canadian-owned and operated health technology company on a mission to revolutionize access to care. We are building the country’s leading real-time care orchestration platform, connecting patients, providers, and health systems through integrated scheduling, compensation management, and patient flow solutions.
Our vision is to enable value-based healthcare and transform how care is coordinated across Canada and beyond. As a high-growth SaaS organization, we are scaling rapidly and looking for impactful leaders who are energized by complex challenges, bold ideas, and meaningful outcomes.
Role Overview
The Vice-President, Product & Technology Operations is a key member of the Product & Technology leadership team, responsible for how we get our products to market and enable our teams to execute with excellence.
This role ensures that the Product organization operates as a high-performing, data-driven function that translates vision into execution and enables consistent delivery of value to customers and partners.
Reporting directly to the Chief Product & Technology Officer, the Vice-President leads the teams overseeing Offering Management, Go-to-Market Readiness, Program Management, Product Content, and Product Compliance. Through strong cross-functional collaboration, this leader establishes the processes, governance, and insights that allow product strategy and execution to operate in perfect sync.
Key Responsibilities
Offering Management
Define and govern Petal’s portfolio of product and service offerings, ensuring clarity, structure, and consistency across the organization.
Partner with Product, Finance, and Marketing to develop and evolve pricing, packaging, and monetization frameworks that align with market needs and strategic growth objectives.
Go-to-Market Readiness
Lead the end-to-end internal readiness process for product launches, ensuring smooth coordination between Product, Engineering, Customer Success, Support, and Marketing.
Oversee release management, including the planning, communication, and tracking of product updates and new feature rollouts.
Program Management & Execution Excellence
Drive operational alignment and execution across major product initiatives, ensuring goals, dependencies, and deliverables are clearly defined and tracked.
Establish consistent planning, reporting, and communication frameworks that improve visibility, accountability, and strategic alignment.
Product Content & Knowledge Management
Oversee the creation and governance of internal and external product content, including technical documentation, release notes, videos, and enablement materials.
Ensure internal teams have access to reliable, up-to-date product information to support implementation, enablement, and support activities.
Product Compliance & Risk Management
Ensure Petal’s products comply with all relevant privacy, data protection, accessibility, and healthcare regulations.
