CoreFactor is searching for a Technical Account Manager for a client in the GTA on a permanent/fulltime basis.
This position is fully remote, however, it will require the successful incumbent to go into the Toronto office or visit with clients in the US on a periodic basis. .
The Role:
As a Technical Account Manager, you’ll play a key role in building strong client relationships and ensuring the smooth delivery of solutions. You will manage customer accounts with a focus on resolving issues, coordinating releases, and identifying opportunities for improvement. This role requires a mix of technical understanding, P&C Insurance business expertise, and strong communication skills to help clients achieve their goals while supporting the organzaition’s growth.
Key Responsibilities
Manage and coordinate releases, reviewing deliverables to ensure compliance.
Understand how enterprise systems integrate and support customer business processes, production workflows, and key pain points.
Monitor and identify trends in support tickets, recommending actionable improvements.
Lead planning calls and issue resolution meetings with clients.
Build credibility with customers by delivering on operational commitments and resolving minor customer concerns.
Engage key decision makers to support account growth and retention.
Actively monitor customer tickets and releases, ensuring priority levels are understood and addressed.
Follow up on unresolved or recurring issues when necessary.
Lead internal project team meetings and resolve risks escalated by Associate Account Managers.
Communicate with both internal stakeholders and client-facing industry experts.
Deliver client-facing presentations, including periodic status reporting.
Support the professional development of Associate Account Managers by providing structured feedback.
Requirements
Experience: 5 to 7 years in account management, client services, or project delivery, ideally within enterprise software or insurance/financial services.
Technical Knowledge: Understanding of enterprise systems, integrations, and constraints; ability to model business processes.
Business Expertise: Familiarity with P&C insurance operations and system workflows.
Communication: Strong interpersonal and presentation skills, with experience in client-facing discussions.
Problem-Solving: Ability to analyze support issues, resolve risks, and suggest process improvements.
Leadership: Experience guiding junior staff and collaborating with cross-functional teams.
