SKYSERVICE BUSINESS AVIATION
Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.
Get to know us: https://www.skyservice.com/
Your future at Skyservice:
Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!
SUMMARY OF RESPONSIBILITIES:
Serve as the primary point of contact for customers regarding avionics work orders and service updates;
Provide timely and professional responses to customer inquiries, ensuring high levels of satisfaction.
Coordinate with internal departments to relay customer requirements and feedback;
Ensure smooth communication between internal teams and customers, accurate documentation, and timely execution of shop activities.
Manage and track all incoming and ongoing work orders within the avionics shop;
Ensure accurate documentation, prioritization, and scheduling of tasks in coordination with technicians and supervisors, monitor progress and update stakeholders on job status and completion timelines;
Lead the development and implementation of a SharePoint-based tracking system to enhance shop efficiency and transparency;
Identify opportunities to streamline administrative and operational processes;
Train team members on new tools and ensure consistent usage and data integrity;
Assist with inventory tracking and procurement coordination as needed;
Support compliance with regulatory and safety standards through proper documentation and reporting;
Maintain accurate records of parts, labor, and service reports;
Support data entry of production paperwork and ensure that any errors and omissions are brought to the attention of the work package leader for correction;
Submit onboarding documentation for new employees and contractors - including submission of change requests to IT for any necessary Skytrack setups;
Coordinate in-house/ out-of-base training (Including travel arrangements, bookings, preparing training packages and contracts); Act as a backup for the SMS/Training/H&S group when needed;
Coordinate meetings, take minutes, prepare documentation for daily/weekly/monthly reports, verify expense reports, process invoices to appropriate agencies, maintain employee database etc.
Update and maintain department employee files;
Order office supplies and uniforms;
Other related duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
Post-secondary education in a related field;
A minimum of three (3) years of administrative experience in an administrative or coordination role, preferably in aviation or a technical environment;
Proficient in the use of Microsoft Office Suite, especially SarePoint and Excel);
Strong organizational and multitasking skills;
Excellent communication and interpersonal abilities;
Familiarity with SkyTrack or similar maintenance tracking systems is an asset;
Proactive and detail oriented;
Comfortable working in a fast-paced, team-oriented environment;
Adaptable to evolving responsibilities and technologies.
Benefits:
Our perks and benefits include but are not limited to:
Competitive wages
Competitive group health benefits coverage for you and your eligible dependents, including health, vision and dental plans
Employee assistant program
Group retirement savings plan with company matching contribution
Relocation allowance
Paid time off including sick days and personal days
Employee Referral Program
Continuing Education Program
Service Awards
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.
