Department Recreation & Culture Affiliation Non-Union Compensation Range $30.80 - $33.48 Job Summary Reporting to the Supervisor of Customer Service Administration, the Customer Service Representative provides exceptional customer service, resolving the majority of client issues, complaints and requests. Communicates with facility staff, instructors and other organizational contacts to ensure customer service needs are met and all activities and functions proceed as scheduled. Promotes and facilitates the sale of Town of Ajax programs, activities, facility rentals and memberships. Performs numerous other administrative tasks in a timely manner, in adherence to ISO standards and according to Department policies and procedures. The ideal candidate will be highly customer focused, organized, and a team player, with the ability to work daytime, evening and weekend shifts totaling up to 24 hours per week. Job Duties Include Front desk agent for all sections within the department; providing accurate response to public inquiries, creating positive first contact experiences for all users. Provide exceptional level of service to clients, receiving customer feedback, resolving complaints immediately when possible and referring others to appropriate personnel. Clearly communicate detailed information in person, electronically or by telephone regarding all Recreation programs, services and facilities in a friendly and courteous manner. Respond to numerous phone calls daily, reply to voice mails and emails promptly – monitor activeajax@ajax.ca to ensure customer service standards are met. Promote the sale of memberships and personal training through customer education on membership packages, produce membership cards, and administer preauthorized payments. Collect payment for programs, memberships, bookings, program admissions, selling tickets and other Point of Sale items. Prepare end of shift and daily cash deposits and preparing financial reporting for authorization. Verify accuracy of transactions, reports, and quality checks. Process refunds, transfers and cancelations at request of the program coordinators or supervisors. Monitor Waitlist/Cancellations binders to facilitate, process and follow through with waitlists in a timely manner as per waitlist guidelines. Monitor the general public to ensure facility rules are followed. Monitor entrance to the membership section to ensure only legitimate members enter. Qualifications/Skills Completion of Grade 12 High School Diploma is required. Minimum 2 years of experience working in a customer service or a municipal/community centre setting. Experience in cash handling and point of sale. Proficient computer skills in Microsoft Office (Word, Excel and Outlook). Currently hold Standard First Aid with CPR C certification. Excellent communication, interpersonal and customer service skills are required. Able to communicate with diverse groups in various situations and maintain confidentiality with sensitive matters. Able to work in a multifaceted environment, remain organized and clearly communicate requirements to team members. Able to provide a clear Criminal Reference Check, including Vulnerable Sector Search that is current (completed within the last 6 months), upon hire. Nice to Have Working knowledge of ActiveNet software is considered an asset. What is Offered to Staff Rate of Pay: $30.80 - $33.48 per hour. Hours of Work: This is a non-union position that works up to 24 hours per week. The Customer Service Representative will work rotating daytime, evening and weekend shifts at the Ajax Community Centre, Audley Recreation Centre and McLean Community Centre, between the hours of 5:15 a.m. to 10:30 p.m. Monday through Friday, along with every other weekend between the times of 6:45 a.m. to 9:00 p.m. Town Perks: The Town offers part-time staff access to an Employee & Family Assistance Program, Health & Wellness Program, Town of Ajax Fitness Centre Combo Membership and a defined pension plan (OMERS pension). How to Apply If this opportunity matches your interest and experience, please click the “Apply” button above and apply by 11:59 p.m. on the closing date: November 23, 2025 Are you a current Town of Ajax employee? If you are a current Town of Ajax, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant. Equal Opportunity Employer The Town of Ajax is committed to employment equity and building a workplace where all employees feel valued, respected and supported. We welcome applications from candidates of all backgrounds, especially those who have been historically excluded, including Black and Indigenous people, racialized communities, disabled persons, 2SLGBTQIA+ individuals, and others facing systemic inequities. If selected for an interview, you will be provided with an opportunity to indicate your access needs. We are committed to ensuring an accessible and respectful hiring process. If you would like to request content in an alternate format, please contact Human Resources by emailing careers@ajax.ca. Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted. The success of the Town depends largely on the employees. Staff are relied upon day in and day out - whether it is for issuing a marriage license, maintaining a local park, fighting a fire, processing a tax bill, planning a new subdivision, instructing a fitness class, or plowing snow. The employees are the Town's Ambassadors. Take a moment to explore our current job openings and apply for those that align with your interests and qualifications. If nothing piques your interest at this time, consider signing up for a Job Alert or visiting us again soon to explore new opportunities. For information about the application process, please visit www.ajax.ca/careers. Thanks for your interest in the Town of Ajax! The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live.
