LEGAL AID BC EXEMPT POSTING
TO: LABC STAFF
FROM: HUMAN RESOURCES DEPARTMENT
POSITION: MANAGER, EXECUTIVE OPERATIONS
ONE REGULAR FULL-TIME POSITION - VANCOUVER
COMPETITION NO: M044 - 25
DATE POSTED: November 10, 2025
CLOSING DATE: November 28, 2025
STARTING DATE: ASAP
SALARY: $122,930 to $164,873 (As per the Excluded Management Salary Scale)
HOURS OF WORK: 35 hours per week, Monday to Friday
Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.
PRIMARY FUNCTION: Reporting to the Chief Executive Officer (CEO), the Manager of Executive Operations works closely with the Executive Management Committee (EMC), the Board of Directors, justice sector partners and interested and impacted parties.
This position is responsible for managing the day-to-day operations of the CEO and Executive office, including oversight of the Executive Assistant team, strategic scheduling and coordination of the CEO’s activities, and the efficient management of Executive Office functions.
Acting as a strategic partner to the CEO and EMC, the role provides high-level operational and organizational support to ensure that strategic priorities and organizational goals are achieved. The incumbent is a key liaison between internal and external stakeholders, ensuring seamless communication, timely execution of initiatives, and alignment with the organization’s mission and values.
The following job duties are illustrative examples, and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.
VALUES STATEMENT:
Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.
KEY ACCOUNTABILITES:
Leadership and Communication:
Works closely with the CEO and EMC to expand effectiveness and operational impact.
Ensures the timely delivery of annual and long-term CEO goals established in collaboration with the Board.
Manages the flow of information to and from the CEO, advising on issues requiring attention or action.
Acts as the liaison between CEO, executives and key project participants to ensure consistent communication, oversight and timely decision-making.
Collaborates with the EMC and department heads to support cross-functional initiatives.
Oversees the development and execution of strategic business initiatives from conception to completion.
Identifies and implements initiatives to improve workflow, teamwork, and resource management.
Proactively addresses urgent operational issues requiring immediate CEO attention.
Promotes a positive, values-based service culture that emphasizes teamwork, integrity, and client focus.
Executive Office Management
Designs and maintains systems and processes to streamline Executive Office operations.
Works with the Executive Assistant team to plan and coordinate the CEO’s schedule, meetings, and events, ensuring accuracy and attention to detail.
Strategically manages the CEO’s time to ensure balanced focus on internal operations, external relations, and innovation.
Handles highly confidential personnel, financial, and strategic information, including matters concerning confidential labour and stakeholder relations with discretion, integrity, and sound judgment.
Exercises tact, diplomacy, and professionalism when dealing with sensitive matters, ensuring trust and credibility at all levels of the organization.
Serves as a trusted advisor to the CEO, maintaining confidentiality while facilitating informed decision-making.
Manages logistics and support for CEO meetings, presentations, and engagements with interested and impacted parties.
Prioritizes and organizes critical information and issues for efficient CEO decision-making.
Tracks and ensures completion of action items and follow-ups from CEO meetings.
Oversees administrative, financial, and operational functions of the Executive Office, including budget management.
Policy, Procedure and Administration
Develops and refines systems for information and data management to enhance executive effectiveness.
Assists in preparing reports, presentations, and briefing materials for the CEO and Board.
Ensures deadlines and deliverables set by the CEO and Board are met.
Establishes operational policies and best practices that enhance efficiency and accountability.
Employee Relations and Team Leadership
Directly supervise and manage the team of Executive Assistants providing administrative support to the Executive Team.
Responsible for hiring, supervision, discipline and discharge of Executive Assistants.
Leads and mentors the Executive Assistant team to promote high performance, collaboration, and accountability
Builds strong relationships with colleagues and lawyer-contractors to enhance responsiveness and efficiency.
Continuously seek to improve processes and cross-department collaboration.
Supports a positive, inclusive, and high-performing team culture aligned with organizational values.
Core Competencies
The Manager of Executive Operations demonstrates a balanced blend of strategic, operational, and interpersonal competencies, ensuring the seamless functioning of the Executive Office and advancing the organization’s strategic goals.
Leadership and Strategic Thinking
Thinks strategically and aligns day-to-day operations with long-term organizational objectives.
Exercises sound judgment and provides insightful advice to the CEO and Executive Management Committee (EMC).
Demonstrates strong decision-making and prioritization skills under pressure and ambiguity.
Leads by example, modeling the organization’s values and promoting a culture of trust, accountability, and collaboration.
Operational Excellence and Project Management
Applies project management principles to plan, execute, and monitor executive initiatives, ensuring delivery within scope, time, and budget.
Champions process improvement and operational efficiency through proactive systems thinking.
Demonstrates strong analytical and problem-solving skills; uses data and evidence to inform recommendations and decisions.
Anticipates challenges, identifies risks, and proposes practical solutions to achieve results.
Manages resources and budgets effectively to ensure sustainable and efficient operations.
Change Leadership and Continuous Improvement
Leads and supports organizational change with agility, flexibility, and empathy.
Encourages innovation, process optimization, and continuous improvement across executive operations.
Demonstrates resilience and adaptability in a dynamic environment with shifting priorities.
Communication and Relationship Management
Communicates clearly, tactfully, and persuasively across all levels of the organization and with external partners.
Demonstrates strong emotional intelligence and situational awareness in high-stakes or confidential discussions.
Maintains trusted relationships with Board members, senior executives, and justice sector stakeholders.
Acts as a bridge between the CEO, internal teams, and external partners, ensuring consistent messaging and alignment.
Cultural and Ethical Leadership
Embodies the organization’s values of teamwork, integrity, curiosity, passion, courage, and accountability.
Demonstrates political acumen and cultural competency when engaging with diverse stakeholders.
Promotes principles of Truth, Respect, Equity, Diversity, and Inclusion (TREDI) in all aspects of the role.
Maintains strict confidentiality, discretion, and ethical standards in all executive and organizational matters.
Digital and Technological Proficiency
Leverages digital tools and technology to optimize information flow, communication, and project tracking.
Demonstrates proficiency with modern productivity, data visualization, and collaboration platforms (e.g., Microsoft 365, SharePoint, Teams, project management tools).
Supports the CEO and Executive Office in adopting technology-driven approaches for improved decision-making and efficiency.
Personal Attributes
The ideal candidate is an energetic, forward-thinking professional with a high degree of integrity, discretion, and diplomacy. They are solutions-oriented, detail-focused, and able to manage competing priorities while maintaining strategic perspective. A collaborative leader and trusted advisor, they thrive in complex environments that demand both operational precision and visionary thinking.
Core Values
Teamwork – fosters collaboration and respect across all levels
Integrity – acts ethically and transparently in all interactions
Curiosity – seeks continuous learning and improvement
Passion – demonstrates commitment to public service
Courage – approaches challenges with confidence and resolve
Accountability – takes ownership for results and outcomes
Required Education, Skills & Experience
Bachelor’s degree in business administration, finance or a related field, or equivalent experience with a focus on operations management. Master’s degree is an asset.
Minimum of five (5) years progressive experience in operations management, with a emphasis on executive-level advising and interdepartmental collaboration.
Demonstrated knowledge of the justice system and legal aid operations is highly desirable.
Proven ability to think strategically and translate goals into actionable plans.
Exceptional leadership skills, communication, and interpersonal skills.
Demonstrated integrity, diplomacy, and professional discretion.
Strong project management, budgeting, and analytical capabilities.
Proven ability to manage multiple priorities and work independently in a fast-paced environment.
Ability to work in a flexible manner in line with the organization’s objectives and willingness to undertake other duties as reasonably requested.
Exceptional organizational and time management skills.
Excellent analytical and problem-solving skills.
Results-focused: consistently achieves goals and drives initiatives to completion.
Ability to hold team members accountable for project deadlines while providing guidance and support to ensure successful outcomes.
Excellent organizational and time management skills with attention to detail.
Strong written and oral communication skills, including presentation and report writing.
Demonstrated commitment to Truth, Respect, Equity, Diversity, and Inclusion (TREDI), including the ability to work effectively with Indigenous and equity-deserving communities.
Proficient with modern office and collaboration tools (e.g., MS Office Suite, SharePoint, project management software).
We offer (based on your employment status and affiliation):
Four weeks paid vacation to start that grows the longer you are with LABC
An excellent employee benefits package, where premiums are 100% paid by LABC
A generous defined benefit pension plan
Support for training and development
An Employee and Family Assistance program
The opportunity to participate in various Employee programs (Employee Wellness, etc.)
Support for a healthy work/life balance
Generous leave provisions (sick time, special leaves)
13 paid statutory holidays
An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
Transit friendly employer for eligible staff to have their commute subsidized
Dog-friendly offices
Dedicated Cultural Leave provisions for Indigenous employees
An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace
VISIT OUR WEBSITE AT www.legalaid.bc.ca
We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.
