The Customer Service, Logistics and Inventory Planner is responsible for ensuring accurate inventory management, efficient order processing, and seamless logistics coordination across Canadian markets. This role requires strong organizational skills, proactive communication with customers and commercial teams, and the ability to balance service excellence with operational efficiency. The position collaborates closely with internal teams (Supply Planning, Demand Planning, Logistics, Finance, and Commercial Sales) and external partners/customers to maintain optimal inventory levels and deliver superior service. This role may either be located in Montreal, or Toronto. This is a hybrid role. Manage end-to-end order-to-cash processes, including order entry, monitoring, and delivery coordination. Maintain accurate customer master data and ensure compliance with internal controls. Oversee inventory planning and reporting for key provincial partners Support billing, credit/debit processing, and audit requirements. Collaborate cross-functionally to resolve operational issues and drive process improvements. Monitor logistics performance and ensure timely, complete deliveries. Provide regular inventory and performance reports to stakeholders. Decision-Making & Accountabilities Ensure accurate inventory planning and timely fulfillment. Balance service levels with cost and operational constraints. Strong customer service acumen along with proven negotiation skills to deliver superior service. Maintain strong relationships with distributors and internal teams. Drive continuous improvement initiatives and resolve exceptions proactively. Key Outputs Accurate inventory reports and timely order processing. High service levels and on-time delivery performance and order processing Effective collaboration across internal and external stakeholders. Skills & Experience Strong customer focus and relationship management skills. Excellent organizational and problem-solving abilities. Proficiency in Microsoft Office and ERP systems (SAP experience preferred). Knowledge of logistics and inventory management principles. Minimum 2 years of experience in customer service or supply chain roles French written and verbal communication skills are strongly preferred Personal Attributes Clear and confident communicator. Results-oriented with a continuous improvement mindset. Adaptable and collaborative in a fast-paced environment. Strategic thinker with strong execution capability. Core Competencies Technical: ERP systems, inventory management, reporting tools. Behavioral: Communication, adaptability, customer focus. Leadership: Influencing, collaboration, driving results. LEADERSHIP AGILITY At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level. Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. U.S. applicants have rights under Federal Employment Laws. Perks of Working for us At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. Compensation, Paid Time Off & Retirement: Competitive Pay Package Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community) Retirement/Pension Plan Health & Wellbeing Medical, Critical Illness, and Life Insurance Calm Meditation App subscription (free) Employee Assistance Programs Best-in-class, family-friendly, and inclusive leave policies Additional Benefits The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand. Join a world-class team. Recognized by Forbes as one of the World's Best Employers 2025 We are a family-owned spirits company with more than 160 years and seven generations of heritage. Our portfolio boasts more than 200 brands and labels including icons of today and of tomorrow. You could be part of this legacy. Are you ready to unleash your potential? Apply now. Bacardi is the world´s largest privately-held international spirits company. More than 8,000 people across the globe work toward a common purpose to Make Moments Matter. At Bacardi we are guided by our 3Fs culture of being Fearless, treating each other like Family, and having a Founders mentality. And have plenty of fun along the way! BE FEARLESS We empower our teams to question, challenge and innovate. This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless. BEHAVE LIKE FAMILY We treat each other, and our communities, like family. We call each other “Primos” (Spanish for cousins) because being part of the family gives you the support you need to be the best you can be. THINK LIKE A FOUNDER The spirit of entrepreneurship is rooted in our legacy. We treat this business as if it was our own. We do the right thing for the business and take accountability for our work.
