Description
At TELUS, we are transforming health care with innovative solutions that empower people to live healthier lives and our TELUS Consumer Health team is on a mission to improve access to primary care, mental health, chronic disease management and aging-in-place solutions. We are achieving this goal by partnering with public sector and publicly-funded organizations to deliver trusted products and services directly to Canadians. Over the past five years, our team has grown exponentially through the design and delivery of innovative, high-quality products and services. With major investments in our product roadmap and an expansion of our channel strategy, it's an exciting time to join our passionate and purpose-driven team!
We are seeking a dynamic and results-driven Senior Engagement Manager to lead client engagements for TELUS Home Health Monitoring, our remote patient monitoring solution. As a Senior Engagement Manager, you’ll be the strategic lead for our public sector clients ensuring that our partnerships deliver measurable impact for patients, providers and healthsystem partners.
This is a high-visibility role for an experienced relationship builder who can bridge business, clinical, and technology perspectives. You’ll act as a trusted advisor to government and healthcare leaders, ensuring our solutions (including virtual care, remote patient monitoring, and aging-in-place services) deliver tangible outcomes and sustained value.
What You’ll Do
Growth & Performance
Serve as the primary point of contact and strategic advisor for assigned public sector clients
Build trusted, long-term relationships grounded in transparency, integrity, and shared purpose
Lead governance meetings, contract reviews, and strategic planning sessions to ensure objectives are consistently met and exceeded
Continuously demonstrate value through performance metrics, adoption tracking, and outcome reporting
Translate client goals into actionable plans for TELUS internal teams, ensuring that every engagement drives measurable system impact and client satisfaction
Support preparation of account strategies, renewal proposals, and executive briefings
Strategic Insight & Advisory
Understand emerging healthcare challenges, funding models, and digital transformation priorities across Canada’s health ecosystem
Proactively identify opportunities to enhance client outcomes and influence our product roadmap
Present clear, data-driven recommendations that balance client needs with operational and product capabilities
Act as a thought leader and advocate for TELUS Health in stakeholder forums, roundtables, and conferences
Internal Collaboration & Leadership
Partner cross-functionally with Sales, Product, Marketing, and Operations to deliver seamless client experiences
Contribute strategic insight and client feedback to inform product design, feature prioritization, and service delivery improvements
Establish and uphold standards of excellence in client communication, presentation, and engagement
Mentor and support team members in client-facing best practices and relationship management
Qualifications
What You Bring
7–10 years of progressive experience in healthcare, consulting, or public sector client management
Proven ability to manage complex stakeholder environments (e.g., ministries, health authorities, hospital networks)
Experience working with technology solutions in primary care, virtual care, or remote patient monitoring
Strong communication, facilitation, and storytelling skills to distill complexity into clarity
Strategic thinker with the ability to translate healthcare trends and client feedback into business opportunities
Resilient, self-directed, and comfortable managing ambiguity
Bachelor’s degree in Business, Public Policy, Health Administration, or related field; MBA or clinical designation an asset
Willingness to travel within Canada to meet clients and attend industry events
