Client Access Worker & Care Coordinator

Sandy Hill Community Health Centre • Ottawa • 2d ago

Internal/External Employment Opportunity Position: Client Access Worker & Care Coordinator Component/Team: Client Access Team/AMHS Status: 1 Year Contract, 0.5 FTE Client Access Worker and 0.5 FTE Care Coordinator (for a combined 35 hours per week) Salary Scale: $56,839 - $68,468 annualized salary plus benefits Start Date: Immediately APPLICATION DEADLINE: November 24, 2025 at 4:00 p.m. Position Description: Client Access Worker The Client Access Worker’s main role is to facilitate groups such as SMART Recovery meetings, SMART Recovery Family and Friends meetings and other psycho-educational groups related to substance use and/or family support. The Client Access Worker also plays a role in engaging, welcoming, assessing the needs of, and providing direct services to clients and community members. The Client Access Worker provides information, intake, preliminary assessment and referral services to ensure seamless service provision. The main activity for this role is group facilitation. Other activities may include intake and assessment and basic needs assistance. Care Coordinator The Care Coordinator, AMHS plays a vital role in supporting individuals experiencing mental health and/or substance use health, and/or problem gambling challenges to access, engage, and remain connected with appropriate treatment, recovery, and support services. Working within a multidisciplinary team, the Care Coordinator conducts comprehensive assessments, develops and monitors care plans, and coordinates services to promote holistic, person-centred recovery and wellbeing. This role ensures continuity of care across providers, fosters collaboration among diverse clients, families, and community supports. The Care Coordinator supports clients who require stabilization or who face barriers—such as unmet social determinants of health, including housing instability, limited income support, or lack of access to primary care—that affect treatment engagement and their ability to access and maintain ongoing care. The Care Coordinator provides guidance, advocacy, and system navigation, maintaining strong partnerships and up-to-date knowledge of community programs and resources. Reporting Relationship: The Client Access Worker is directly accountable to the Client Access Team Lead, through the Team Lead to the Director of Community and Social Services and to the Executive Director. The Care Coordinator is directly accountable through the Addictions and Mental Health Services Team Lead to the Director of Community and Social Services and to the Executive Director. Skills, Education and Experience: Requirements for this position include: Education and Language A Baccalaureate degree in Social Sciences or a related discipline Be a member in good standing of a college or order such as the College of Registered Social Workers and Social Service Workers Under the Centre’s designation to provide French Language Services: French (oral expression): Advanced French (oral comprehension): Advanced + French (reading comprehension): Intermediate + Fluency in English, both oral and written Professional Experience Experience facilitating groups such as SMART Recovery Two to four years’ experience providing case management, system navigation and / or care coordination Experience working with individuals who experience concurrent disorders within a harm reduction framework Experience conducting intake and preliminary psychosocial, substance use, problem gambling and mental health assessments Experience with motivational interviewing or other engagement strategies Experience working with a broad range of populations, including: at risk youth, street-involved people, people with mental health challenges and/or problematic substance use and their loved ones, multi-cultural communities and people experiencing significant barriers to access ASIST, Non-violent Crisis Intervention (NVCI), Motivational Interviewing, CBT and SMART Recovery training an asset Knowledge, Skills and Abilities Ability to facilitate education groups of up to 25 participants Knowledge, understanding and sensitivity to substance use, problem gambling, mental health issues and concurrent disorders Ability to work within a harm reduction framework Knowledge of community resources in Ottawa and addiction treatment programs and services Knowledge and experience of the various approaches to substance use/concurrent disorders Strong interpersonal, organizational and problem-solving skills Strong intake, assessment, triage and crisis intervention skills Knowledge of the wide-ranging impact of determinants of health Ability to incorporate and strengthen collaborative and interdisciplinary teamwork Ability to de-escalate crisis situations in a therapeutic manner Effective communication skills Ability to work under stress with multiple demands and tasks Respect and valuing of the diversity of communities and individuals Ability to work independently Ability to ‘think outside the box’; creative thinking Ability to use a strength-based and client centered approach Ability to develop and maintain effective working relationships with counterparts from internal and external programs Ability to provide advocacy when needed Ability to work with clients in-person and virtually Sandy Hill Community Health Centre offers employees and excellent benefits package which includes 4 weeks holiday (pro-rated to status) in addition to a Pension Plan (Healthcare of Ontario Pension Plan - HOOPP) and excellent group insurance plan. Conditions of Employment: Hours of work will be developed in collaboration with the successful candidate to ensure a healthy work-life balance. A schedule of work will be based on the Centre’s hours of operation and program requirements and may include some evenings. An offer of employment will be conditional upon the candidate completing a criminal reference check, verification of educational requirement for this position and linguistic profile to the satisfaction of the Sandy Hill Community Health Centre. Accommodation: SHCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation. Clients of the Centre are welcome to apply. Should a client become the successful candidate, they will no longer be able to continue receiving services at Sandy Hill Community Health Centre. Assistance will be made available to find an alternative provider.

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