Description
Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work? Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well-being and want your employer to do the same?
The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.
Join our team and what we'll accomplish together
You’re a doer not a talker, and are determined to be on the leading edge and shake things up.
It’s a highly competitive place with a lot of uncertainty but you’re a pioneer; a progressive, hands-on, roll-up-your-sleeves kind of person.
You have a proven track record of facilitation, team support, executive presentation development, process development, requirements gathering and problem solving.
You are ready to take on your next challenge and support project team members in delivering on customer commitments.
The TELUS Solutions Delivery Customer Program Management Office & Solutions Readiness (SD CPMO&SR) Support team is passionate about providing best-in-class project management, solutions and operational readiness support to TELUS SD CPMO&SR team members enabling them to meet customer delivery commitments.
We’re not your traditional team. Highly motivated and driven, we strive to deliver industry-leading customer experiences. We focus on balancing TELUS’ operational constraints, contractual requirements, profitability, advocating for the customer and actively managing and enhancing program delivery. Promise made, promise kept.
What you'll do:
As a member of the SD CPMO&SR Support team you will support the day to day operations and process/tool development for the overall SD CPMO&SR team. In this role you will:
Own development of executive presentations, Key Performance Indicator (KPI) reports, team newsletters and administration of tools, data repositories and distribution lists
Work, support and collaborate with a passionate team driven by the desire to deliver best-in-class customer experience
Grow and evolve your business analysis and project coordination skills to drive process and tool evolution
Demonstrate your ability to facilitate requirements gathering, develop business cases, provide options and recommendations, document processes, give guidance to system development teams and develop and deliver training
Gain exposure to and grow your knowledge of TELUS operations, financial practices, value chain process, bid management workflow and client project management discipline
Expand your knowledge by learning about our customer’s businesses across various industries
Have the ability to influence and shape best practices and strategy on the team
Advanced knowledge of English is required because you will most of the time interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.Qualifications
What you bring
Bilingualism with the ability to work and converse in both English and French
Curiosity and propensity to ask pertinent questions and learn quickly
Passion for working in a dynamic/high-performance culture, sharing knowledge, assisting and supporting others
Strong business acumen and proven ability to connect the dots between various data sets to synthesize business results into actionable insights
Confidence to engage a broad set of stakeholders collaborating at all levels
Proven ability to develop and produce tangible plans and systems based on analysis of vague outline/concepts
Ability to work independently to achieve results, including analyzing and understanding complex information and developing clear and relevant communications
Proficient in MS Office tools and/or Google Suite
Excellent time management, prioritization, project coordination & organizational skills
Creative approaches to solving business problems
Keen passion for working in a dynamic, high-performance culture
At least a post secondary diploma and 3+ years related experience
Great-to-haves
Knowledge in Six Sigma or ITSM methodology
PMP, ITIL or other relevant certification
Strong understanding of TELUS Business Solutions systems & tools, products and services, organizational delivery capabilities, and end-to-end processes
Experience dealing/communicating effectively across different areas of the organization
Experience developing and implementing business improvement solutions
