The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.
Applications are now being accepted for the Temporary full time Community Program Supervisor - Outreach in the Recreation Department of the Community Services Commission. Please provide your cover letter and resume by applying online at www.markham.ca/careers [https://www.markham.ca/careers] by November 24, 2025.
Job Summary
Reporting to the Community Program Coordinator, the Community Program Supervisor - Outreach is responsible for overseeing the delivery of Community Hub partnerships with local organizations, schools, and community stakeholders. It also includes special events, family drop-ins, cooking programs and youth leadership programs. This supervisory role includes the administration, onboarding, training, and performance management of part-time staff and volunteers, while ensuring community hub programs reflect the evolving needs of the community. The outreach supervisor will act as a primary liaison for community stakeholders, government and NGO agencies, while providing frontline support and building positive relationships that foster inclusive and impactful community focused programming.
Hours of work: 35 hours, willingness to work a variety of shifts including evenings and weekends as needed.
Key Responsibilities & Duties:
- Assist Community Recreation Coordinator in providing direct supervision to the Aaniin Community Hub.
- Assist the Community Recreation Coordinator in the recruiting, onboarding, administration and supervision of all Community Hub partners.
- Assist Community Recreation Coordinator in developing and implementing key performance indicators that support the development of Healthy and Active Communities within Southeast Markham.
- Utilize evidence-based research such as Environics Data to identify community hub partners that reflect and address emerging community needs.
- Conduct regular customer satisfaction and partnership surveys to ensure Community Hub Partnerships and programs continue to be relevant to community needs.
- Supervise and support all activities and special events related to community hub groups, schools, NGO’s and other key stakeholders within the Southeast Area of Markham.
- Meet with community hub partners at minimum twice per season during regular scheduled bookings.
- Establish and maintain positive reciprocal partnerships with local schools. Conduct a minimum of 3 outreach programs per season within these schools.
- Develop and implement a meaningful Atrium animation activity schedule.
- Assist in recruiting, hiring, training, scheduling, payroll and managing performance of part-time staff and volunteers to support cooking programs, youth centre operations, and Atrium animation activities.
- Assist with the development and ongoing monitoring of operating budgets including identification of capital and equipment budget needs.
- Assist in the development and implementation of an annual Training Plan for part time program and drop-in staff.
- Collaborate with internal stakeholders to establish season schedules that reflect the needs of the community.
- Ensure an environment of customer service excellence exists when dealing with all internal and external stakeholders.
- Assist with the preparation and presentation of promotional materials and workshops.
Minimum Education & Experience:
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Post secondary education (College diploma or University degree) in recreation or appropriate discipline.
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Minimum three years full-time supervisory experience in a community centre.
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Experience creating and delivering meaningful community outreach programs and initiatives
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Current certifications in Standard First Aid and CPR.
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Valid Ontario Class G Driver's License
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Proficiency in MS office, experience with CLASS an asset.
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Satisfactory VSS
Core Behaviours
- Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- Change & Innovation: Responds positively and professionally to change and helps others through change.
- Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
- Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
- Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.
