At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Technical Lead to be part of making that happen. About the Role: The Technical Lead is an expert level Security Engineer, recognized in multiple technical domains and at delivering Arctic Wolf security services outcomes in Security Services (S2). This role analyzes the “bigger picture” of operations to evolve methods, drive efficiencies and consistency, and further our depth of detection and response. The Technical Lead works closely and collaboratively with the different levels of engineers in S2 and other departments in Arctic Wolf to fulfill key responsibilities: As a Technical Lead, you will: Provide technical leadership and guidance for the S2 team Write technical scripts to automate different tasks and events within the S2 team Provide proactive technical solutions to problems within the Arctic Wolf using scripts and automation Ability to execute most technical roles within the S2 for spikes and unexpected high volume periods Be the expert and help the team better understand security incidents, attacks used, and the processes used in S2 Ability to investigate incidents at a detailed level, leveraging expertise developed over your career Incident response and coordination; guiding security incidents through their lifecycle Provide proactive security recommendations to customers regarding secure configurations and hardening Ability to identify the areas where a process can break, and ideas to solution these gaps Independently run defined programs and projects supporting enhanced efficiency or technical guidance to S2 Extended Team Support: Customer escalations and develop plan of actions for Service Improvement Opportunities by focusing on factors including human, process, and technology Viewed as a subject matter expert across S2: understanding of the workflow and processes and a depth of understanding for the supporting technology and platforms Efficiency driven seeking to scale repeatable processes through the support of automation and enhanced technology solutions Creates and maintains scripts through defined S2 Tools Program, with focuses on efficiency and scalability Support the integration configuration for a range of tools Supporting all continuous improvement initiatives, and providing solutions on lessons learned reviews Assist the Team Leaders, Managers, and Directors with the following: Recruiting, assessment, and onboarding of new team members Skills assessment, mentorship and coaching of team Implementing defined change through the leader You are not responsible for any performance management aspects and will not be in a position of having direct reports. This is a highly skilled individual contributor role. Who You Are : You have a passion for automation, change, growth, and most importantly a passion for the utmost security of our customers. You thrive in fast-paced environments with continually evolving priorities and have a positive can-do attitude. You are a critical thinker that continually learns, can navigate uncertainty, and provide technical direction to others on the fly. You love to provide technical mentorship to others and to work with challenging customers. You are an excellent communicator and are able easily interact with a variety of people, personalities and technical skill levels across the entirety of Arctic Wolf. Above all, your passion for cybersecurity and partnering with customers shows in everything you do! Your experience could look like: 5+ years Industry experience; Information Security, Network Security, or Cyber Security roles Experience working in a Security Operation Center, security incident response teams, or in roles with security forensics or malware analysis disciplines Excellent communication skills, both written and verbal Excellent analytical, problem-solving, and prioritization skills Attention to detail in adherence to Arctic Wolf policies, procedures, and standards 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred Have deep technical competency in three (3) of the following, and at minimum a resourceful generalist in: Networking – common protocols, server/client infrastructure, routers, switches, WAPs, etc Perimeter – firewalls, IDS, IPS, UTM, WAF, Gateways, Proxys, Mail Servers, etc Authentication – AD, SSO, MFA, etc IaaS – cloud services, AWS, Azure, GCP End Point – MDM, EDR, EPP, AV SaaS – collaboration tools including O365, GSuite, Box, Salesforce, Workday, etc Know how to use one or more scripting tools and languages such as Python, Bash, Go, and/or Power Shell Additional skills and experience: There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive Proficiency in multiple of these additional areas or technologies: Secure DevOps for working in the cloud Security forensics Malware analysis E-discovery Threat containment Firewall and IDS provisioning Proxy and content filtering provisioning Authentication and identify management Risk and vulnerability assessment Network and security auditing Network troubleshooting Penetration testing Attack simulation On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: · Equity for all employees · Flexible time off and paid volunteer days · RRSP and 401k match · Training and career development programs · Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services · Robust Employee Assistance Program (EAP) with mental health services · Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. Security Requirements Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations. At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees. Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing recruiting@arcticwolf.com.
