About Us
YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.
For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!
About the Role
As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of our company's infrastructure and software environment. Your responsibilities extend beyond traditional support functions, encompassing rigorous quality assurance testing to enhance our educational technology solutions.
About You
Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications
Competence in manually testing software to evaluate functionality
1-2 years of customer service experience
Skill in documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution
Capability to conduct regression testing to verify that software alterations do not introduce fresh issues.
Proficiency in meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports
Competence in monitoring testing progress and promptly reporting issues to project
Ability to work under flexible hours like evenings, midnight, and weekends
Proficient in the use of online and remote-connecting software
Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues
Excellent time and task management skills
Excellent written and verbal communication skills
Technically skilled with good problem-solving abilities (Think on Your Feet)
Ability to provide timely responses to all incoming requests immediately or within 1 hour
Assess severity/impact level and prioritize support requests accordingly. And escalate to technical lead if needed
Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk
Educational Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field.
Why You’ll Love Working Here
YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 50,000/year and comprehensive benefits and engagement opportunities.
Comprehensive Benefits:
Health, vision, and dental benefits, 100% employer-paid
Additional benefits include RRSP, gym subsidies, and more
Work-life balance including flexible work hours to create an ideal work-life balance
Paid sick days and flex days
Team Engagement:
Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
Office perks including company-provided snacks, drinks and events
Employee recognition programs, such as gift cards and “Employee of the Week” rewards
Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
Hands-on experience working with senior-level business leaders
Schedule
40 hours/week
Rotational Shifts - Day/Afternoon/Night shifts
Monday to Friday/Weekends
Holidays
How to Apply
This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume and academic transcripts. If any questions, please send an email to careers@yuja.com
YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
