Job Description What is the opportunity? In this role, the Senior Business Systems Analyst will work with the Brand, Marketing, Communications and Citizenship (BMCC) IT team supporting digital product management, tech currency and enhancements. You will work closely with the HR & CLAO, BMCC business unit, RTB (run-the-bank) and other head office groups to assist with identifying, analyzing, documenting and delivering improvements to internal and external client experiences while ensuring adherence to regulatory and compliance requirements. What will you do? Elicit requirements (high-level, detailed etc.) from product owners/stakeholders and complete documentation Manage product backlog, create detailed user stories and perform backlog grooming within an Agile setting Assess, research, analyze and document issues, gaps and opportunities raised by advisory teams, training, compliance, operations and project teams Perform business and user acceptance testing, and post implementation support. Effectively communicate and collaborate with project teams and business unit colleagues who are impacted or support a change Navigate issues of medium complexity, recommend solutions, and escalate concerns as appropriate with Product Owners/Managers and Production Support Facilitate small to large meetings, prepares meeting agendas, and record minutes and action items What do you need to succeed? Must Have: Minimum of 3 years’ experience and knowledge gathering requirements as it relates to project management/agile project delivery A strong understanding of the systems design lifecycle (SDLC) Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands with minimal supervision Exceptional relationship, communication and analytical skill, developed problem solving skills and innovative thinking Fully proficient with SharePoint, MS Office (Word, Excel, PowerPoint, Outlook), and JIRA Nice to Have: Experience in consulting and problem-solving skill set Interest in product management, project management, agile project delivery Experience with Agile Methodology, Business Data Analysis, Business Process Modeling, Requirements Analysis, Jira/Confluence What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work #LI-POST Job Skills Agile Fundamentals, Agile Methodology, Atlassian Confluence, Atlassian JIRA, Coaching Others, Communication, Conflict Management, Decision Making, Group Problem Solving, Results-Oriented, Scrum (Agile), Stakeholder Relationship Management, Stakeholder Requirements, Staying Focused, Teamwork Additional Job Details Address: 175 WESTERN PKY:BEDFORD City: Bedford Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-11-11 Application Deadline: 2025-12-29 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
