Events Registration Manager – Meetings & Incentives
The Registration Manager is responsible for communicating with program attendees
and managing the overall success of the attendee experience. This role is
critical in supporting multiple elements of pre-planning, execution and
post-program responsibilities while partnering with the internal team.
Additionally, the RM collaborates with the client, supplier partners and
internal team members related to each program.
This position is 3 days remote, with 2 days in office per week in our Toronto
location
Expedition Expectations
Client:
- Understands client/attendee interests, issues, expectations, and priorities
- Adheres to Creative Group policies regarding appropriate and professional
client/attendee interaction
- Participates and consults during client discovery meetings and collaborates
with Program Manager and Web Project Specialist to translate specific client
needs into registration requirements
- Actively participates in ongoing client planning calls by contributing to
registration discussions
Registration Operations:
- Manages registration database to maintain data integrity
- Produces and maintains reports and manifests as needed, with an understanding
of how this data affects the program integrity
- Collaborates closely with Program Manager and other internal team members to
ensure data is continually aligned with program needs
- Works in partnership with internal departments to manage program deliverables
pertaining to Web Project Specialist website build and Travel Services
airline ticketing
- Partners with Project/Program Manager to provide personalized print materials
based on registration data
- Manages on-site attendee experience if on-site for program execution
- Interacts directly with attendees on program related inquires contributing to
the overall positive attendee experience
- Acts as main contact for hotel room requirements and manage all aspects of
hotel room block including attrition deadlines, special requests, etc.
- Creates timelines for tasks specific to registration in collaboration with
Program Manager
- Ensures quality, synchronicity, and on-time delivery of all program
deliverables
Financial Management:
- Is able to interpret and manage contract terms related to aspects of the
program design (i.e. transportation, attrition, activities, etc.)
- Works in tandem with the Program Manager on budget and scoping management as
it pertains to registration
- Reconciles final hotel room invoice and any other suppliers worked with
directly
- Understands labor hours as it relates to program profitability
Leadership:
- Be a sought-after partner by building trust with clients, attendees, internal
team, and external partners
- Leads internal registration teams
- Leads, guides, and consults internal partners on discussions related to
registration
- Strives to develop process efficiencies
- Builds strong working relationships with internal and external team members
- Seeks opportunities for growth and development
- May onboard new hires to ensure that standard SOPs are followed
- Seek feedback, absorb, and act in the spirit of continuous personal
development
- Gathers, shares, and applies learnings for continuous process improvement
- Can adapt and work successfully with any client, partner, and program
Performs other duties as assigned.
Passport to Success
- Bachelor's degree in Hospitality, Business, or a related field, or a
combination of education and experience is required
- Minimum of 2 years of experience in data management/customer service is
required, or relatable experience
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other
collaboration tools
- Proficient in database management tools
- Bilingual English/French preferred but not required
Going the Extra Mile
- Models behavior that reflects our organization’s Vision and Core Beliefs
- Must possess excellent interpersonal skills to be able to work
cross-functionally, develop strong and positive internal and external
relationships with the client, deliver superior customer service derived from
a spirit to help and serve others, and to help onboard others
- Models a positive, solution-based approach and be flexible and open to change
to be adaptable to clients, partners, and teams
- Must possess self-awareness to understand own strengths and areas of
opportunities, and how their behavior/words affect others
- Must be able to work autonomously, while thriving in a team environment
- Must possess strong verbal and written communication skills to convey and
express thoughts and ideas and to write emails with a professional tone
- Must be organized to be able to manage multiple projects and tasks, in
various phases, simultaneously, and prioritize deadlines
- Must possess analytical skills to apply efficiencies and streamline
processes
- Must take initiative and be resourceful, and be able to work independently
with clients
- Must be an active and discerning listener to identify participants’ needs
- Must be able to maintain client confidentiality
Embark on the next step in your career journey with Direct Travel!
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an
employee rewards and recognitions program, Total Rewards Package which includes
Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: About Direct Travel and Creative Group
A subsidiary of Direct Travel, Creative Group designs global programs and
experiences that reward excellence and inspire people to reach their full
potential – we call it Thrivability. Creative Group is a full-service
performance improvement company specializing in meetings and events, group
incentive travel, employee engagement and recognition, sales incentives and
channel loyalty programs. Creative Group serves a client roster of Fortune 500
companies in a broad range of industries.
Direct Travel is a leading provider of corporate travel management services. The
company has been providing travel management for over 40 years, working with
clients to develop highly customized travel programs. By leveraging both the
expertise of its people and innovative solutions, Direct Travel enables clients
to derive the greatest value from their travel program in terms of superior
service, progressive technologies and significant cost savings. Direct Travel
has offices in over 70 locations across North America and the UK and is
currently ranked 12th on Travel Weekly’s Power List. For more information,
visit www.dt.com
[https://www.globenewswire.com/Tracker?data=EEvcCquZwo352SB-LYBOR3pFwPZ9mUjj0WahDCPAj_j8hBvdrEwKm9CKmYSAvu4iC8CW69xxwhxdTVVZooYyvuIPZqJwD74NO3suHhUjLHAxOv_WnjtyIumjQ-X0tb83NRMycSsoW2vuQ8j1npTLI-S1cixdFnyJ9FpOOFvB1l87mT_-FOmQlZOoBxaq1Jh4hb0b4hjohVUVYTvu7_ogpyUROhN98axWtU-CTrRda3o=].
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
If you're ready to chart a new course and advance your career
with valuable moments and travel experiences that await, we welcome you to
submit your resume for consideration at Direct Travel.
LI-Hybrid
Qualifications
- Bachelor's degree in Hospitality, Business, or a related field, or a
combination of education and experience is required
- Minimum of 2 years of experience in data management/customer service is
required, or relatable experience
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other
collaboration tools
- Proficient in database management tools
- Models behavior that reflects our organization’s Vision and Core Beliefs
- Must possess excellent interpersonal skills to be able to work
cross-functionally, develop strong and positive internal and external
relationships with the client, deliver superior customer service derived from
a spirit to help and serve others, and help onboard others
- Models a positive, solution-based approach and is flexible and open to change
to be adaptable to clients, partners, and teams
- Must possess self-awareness to understand own strengths and areas of
opportunities, and how their behavior/words affect others
- Must be able to work autonomously, while thriving in a team environment
- Must possess strong verbal and written communication skills to convey and
express thoughts and ideas and to write emails with a professional tone
- Must be organized to be able to manage multiple projects and tasks, in
various phases, simultaneously, and prioritize deadlines
- Must possess analytical skills to apply efficiencies and streamline processes
- Must take initiative, be resourceful, and be able to work independently with
clients
- Must be an active and discerning listener to identify participants’ needs
- Must be able to maintain client confidentiality
