Manulife’s Global Wealth & Asset Management (Global WAM) segment has embarked on an exciting journey that is transforming the organization by harnessing the power of data and related analytics. This transformation is a key strategic enabler, and we are looking for individuals who are passionate about joining the team that will lead this journey. The Chief Data Office in close partnership with key business partners across Global WAM Operations will support the transformation of the organization to ensure data is leveraged as a strategic asset supporting our business goals. The group’s objectives include: A single, central source for data which is easy to access and describes how the data was obtained Data quality continually monitored and accuracy improved Common standards and policies for data governance Flexible reporting tools to access data and adapt to changing business or regulatory requirements Key Responsibilities: Providing oversight and reporting of the GWAM Operations portfolio of AI, intelligent automation and digitization initiatives Understanding the breadth and depth of digital solutions, promoting re‑use across GWAM Operations teams Champion strategic goals of the program, leading transformation by understanding diverse challenges and translating them into innovative solutions that deliver measurable value Provide reporting and communications through multiple channels to a variety of leadership teams on initiative progress, results, and key success metrics What are we looking for? 10+ years in program/portfolio management, with experience managing/overseeing automation/AI at scale in sophisticated environments Hands-on familiarity with automation and AI stacks, including knowledge on new technologies Exceptional partner management; able to influence without authority and drive consensus on priorities and trade‑offs Understand and report on the entire portfolio of automation work, including benefits, costs and status of each initiative Partner with business stakeholders to engage them in the 'art of the possible', helping them identify and execute on automation opportunities Ensure solutions are showcased in the right forums and communication vehicles to generate excitement for the program; experienced in communicating with senior level audiences Offer leadership to the team through prioritization, partner relationship management, and assessment of the viability of requested work Strong verbal and written communication, with the ability to effectively articulate technical vision, possibilities, and outcomes to a broad audience Seek creative approaches to communications, program structure, and reporting structure Enthusiastic, positive, and collaborative team player and team energizer When you join our team: • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our global team, we’ll support you in shaping the future you want to see #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $110,530.00 CAD - $205,270.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
