About the Role At Claire’s, piercing is more than a service—it’s a rite of passage, a fashion statement, and a moment of self-expression. As a Regional Piercing Excellence Trainer, you will be on the frontlines of elevating our piercing business. Partnering with your Piercing Excellence Manager and field leaders, you will be responsible for training, coaching, and inspiring store teams across your region to deliver safe, confident, and exceptional piercing experiences every time. This role is about building capability, driving conversion, and ensuring piercing becomes a standout differentiator for Claire’s. Key Responsibilities Training & Coaching · Deliver in-field training to store teams on piercing technique, safety, and customer experience. · Build confidence in team members to increase piercing conversion and penetration. · Provide hands-on coaching, feedback, and certification to new and existing team members. Performance Impact · Partner with District Managers and Store Leaders to drive piercing performance as a key business KPI. · Track and analyze piercing results in your region, adjusting focus and training priorities as needed. · Share insights, wins, and opportunities with your PET Manager to shape regional strategies. Customer Experience & Compliance · Ensure piercing services reflect the highest standards of safety, hygiene, and infection control. · Manage compliance with all state and provincial regulatory requirements for piercing, including licensing, certifications, and health/safety standards. · Model exceptional customer service that makes every piercing a memorable and comfortable experience. · Act as a brand ambassador, promoting Claire’s as the global leader in safe and stylish piercings. Collaboration & Influence · Partner with Field Leaders (DMs/RDs) to ensure piercing is a business priority in every store visit. · Support execution of national piercing initiatives, promotional campaigns, and training rollouts. · Foster a culture of excitement and accountability for piercing across the region. Qualifications & Experience · Previous retail leadership or training experience required. · Certified in piercing or willing to complete Claire’s Piercing Specialist certification. · Strong facilitation and coaching skills, able to train and motivate large groups. · Passion for fashion, jewelry, and customer service. · Results-driven with a track record of influencing sales or service KPIs. · Comfortable with frequent travel across assigned region. · Detail-oriented, with a strong focus on safety, compliance, and consistency. Why Join Us As a Regional Piercing Excellence Trainer, you’ll be part of the team that takes piercing at Claire’s to the next level. You’ll travel to stores, work side by side with teams, and directly impact performance. Most importantly, you’ll inspire confidence—both in the customers who choose Claire’s for their piercing journey and in the team members who deliver it. Your work will leave a mark—literally and figuratively—on the future of Claire’s. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. The Claire's Experience. We’re a global brand powerhouse for self - expression. We are dedicated to making this happen through our products, experiences and most importantly, our people. Do work that inspires. We’re passionate about our purpose. We bring joy by opening the door to self-discovery. Every day, we get to encourage and celebrate self-expression with each accessory choice and piercing decision we help our customers make. We think that today – more than ever – encouraging others to freely express their many sides is a pretty great thing to be a part of. Play as a team. We support each other and strive to make personal connections. Because treating each other with respect helps us achieve our individual and common goals. Encouraging our team members to forge their own way is key to what makes us stronger and more innovative as an organization. Be true to you. The real you is inspirational, and that’s who we want you to be at Claire’s. We want you to #bethemost - the most you. When you feel free to show up as the real you, it encourages others to do the same. You make a difference just by being who you are. Every day, we have the opportunity together to promote an inclusive and diverse culture that makes us all richer. Evolve yourself. We want you to be the most you possible. But just as our styles evolve, so do we. That’s why we encourage you to keep growing, changing and reinventing yourself. Helping you grow and achieve your aspirations is important to us. We are proud of our many employees who have moved across and through the organization, taking on new opportunities and inspiring us all to dream and achieve. Claire's Values Learn more about our company and values @ Claire's Values Available Roles We have sales associate, part-time manager, assistant manager, and manager roles available in store. We also have district and regional sales leadership roles as well as corporate roles. Learn more via Job Search.
