At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
Technology is one of the most important parts of our business. Whether it’s signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights – technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
Position Overview
WMG organization is launching a strategic, greenfield implementation of a Global Digital Order Management System (OMS). We are seeking a Lead Product Manager to serve as the single point of accountability for the strategic product vision and business value of the entire solution. You will be the primary business and strategic leader responsible for owning the long-term roadmap and translating high-level business goals into a scalable, efficient, and value-driven solution. You will drive platform investment decisions and ensure the final solution delivers a unified platform for operational excellence. This role requires an expert-level understanding of a market-leading OMS (IBM Sterling OMS and/or Manhattan Assoc - MAO) and the complex business processes required to connect it to our enterprise ecosystem.
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Responsibilities:
Own the long-term roadmap and strategic product vision for the OMS/Fulfillment domain.
Be fully accountable for the creation, maintenance, and governance of the Prioritized Feature Backlog and Product Scope/Charter.
Drive platform investment decisions and ensure the solution delivers a unified, scalable platform for operational excellence.
Partner closely with the Solution Architect and integration leads to oversee and govern design decisions related to system scalability, security, performance, and long-term maintainability.
Translate high-level business goals into actionable requirements and user stories for the development team.
Define the core process scope, ensuring the system supports requirements for critical business processes from order capture through fulfillment and settlement.
Validate and approve core requirements captured in the Functional Design Documentation (FDD), ensuring alignment with business value.
Act as the final sign-off authority for the technical solution’s alignment with strategic business goals, including formal acceptance of the End-to-End (E2E) Solution.
Proactively identify and mitigate business and operational risks, ensuring the solution design accounts for critical business non-functional requirements and service levels.
About You:
Deep expertise in enterprise OMS functionality, configuration, and the entire order lifecycle management.
Strong background in omnichannel fulfillment strategies and best practices.
Expert-level knowledge of IBM Sterling Order Management System or Manhattan Assoc (MAO)
Deep conceptual knowledge of enterprise architecture and cloud solutions to properly govern the Solution Architect’s proposals.
Strong financial management acumen to build business cases and manage platform investment.
Expertise in OMS implementation methodologies and managing scope in large-scale programs.
Excellent communication skills with a demonstrated ability to lead cross-functional teams and communicate complex concepts and trade-offs to executive-level business stakeholders.
Preferred Qualifications:
7+ years experience with IBM Sterling and/or Manhattan Active Omni platforms.
Experience migrating from legacy OMS platforms.
Direct, hands-on experience defining business requirements for integrations with. systems like Shopify, warehouse management systems (WMS), and SAP ERP.
Experience in the E-commerce DTC/ B2B / Music and Entertainment industry.
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As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.
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Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.
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