Director, Global Reporting and Business Analytics, Global Delivery Services, LHH
(We welcome applicants from any country where LHH has a business presence)
The Director, Reporting and Business Analytics is a strategic and operational
leader to drive reporting excellence and digital enablement across Global
Delivery Services. This role partners with global and in-country leaders to
standardize and simplify reporting, ensure timely and accurate data delivery,
and lead automation initiatives aligned with business priorities. The role also
owns the Digital Learning Campus, managing vendor relationships and platform
deployment for internal and client learning. Additional responsibilities include
oversight of portals and technologies supporting project management,
coordination of global enablement efforts, and leadership of key reporting
workstreams including NPS and audit readiness.
Reporting Relationships:
- Reports to Head of Global Delivery Services
Direct Reports:
- Data Scientist
- Reporting Specialist(s)
- Business Automation Specialists (s)
Major Responsibilities
Key Accountabilities
- Partner with in country and global leaders across all lines of business to
standardize and simplify business reports
- Ensure timely and accessible delivery of all standard reports and ad-hoc
requests
- Troubleshoot reporting errors and inconsistencies in standard reports,
ensuring accurate data across all lines of business
- Ensure automation and reporting projects are prioritized correctly and
executed to the full satisfaction of global business partners
- Establish standard processes to request support, and KPIS for quality and
timeliness of deliverables.
- Lead LHH reporting workstreams to ensure global consistency and accuracy
across all data sources.
- Manage Global NPS for CTM and LD along with stake holders
- Manage Annual PWC Audits from a Data and Reporting perspective
- Own and evolve the Digital Learning Campus for internal colleagues and
clients, collaborating with Procurement, Legal, and IT to manage vendor
contracts for DLC platforms, renewals, and amendments. Ensure global
applicability and compliance with local regulations.
- Coordinate with the digital learning team to set up client-specific DLC sites
using platforms like Cornstone and Learn Upon.: assigning responsibility for
content updates and platform maintenance to local and global teams
- Manage additional portals and technologies that support the business (CMP)
establishing and managing a working team of experts to rollout projects
- Partner with global functions to plan and execute successful rollouts of
platforms and project management technologies, ensuring adoption and value
realization.
Required Experience/Characteristics:
- 7 + years’ experience in business reporting and analytics
- 5+ years direct management experience
- Ability to manage offshore resources
- Strong proficiency in reporting tools and platforms (Salesforce,
MicroStrategy, Power BI, Excel), with experience managing data accuracy and
troubleshooting inconsistencies
- Experience owning and evolving digital learning platforms
- Demonstrable experience centralizing and standardizing operations processes.
- Experience influencing change and progress in a highly matrixed environment
- Excellent written and verbal communication skills
- Ability to collaborate with global partners and all lines of business
- Experience managing competing priorities and stakeholders whilst keeping
overarching business objectives a priority
- Ability to define and implement standard processes, KPIs, and governance
frameworks for reporting and enablement.
- Lee Hecht Harrison (LHH) helps businesses transform their workforce so they
can accelerate performance. We recognize that radical change is impacting
every aspect of the workplace: how we work, how we lead, how we collaborate
and how we learn. These transformations are creating a world of opportunity,
and the most successful people don’t fear this change, but rather embrace it
and capitalize on the opportunities it presents.
What we offer
- Growth opportunities within a human resources global leader
- We prioritize learning to stay agile in an increasingly competitive business
environment
- We foster an open-minded environment where people spark new ideas and explore
alternatives
- Comprehensive benefits package including health, PTO, Paid Holidays
- Compensation: Base salary + Bonus.
Compensation will be determined based on geographic location, experience, and
other compensatory factors.
About LHH
The world of work is ever-changing and unpredictable. Organizations are
constantly fighting a battle to find and maintain their competitive advantage:
their talent. To succeed, they can’t just rely on what works today, working
tomorrow. They need to be ready for next.
LHH exists to help individuals, teams, and organizations find and prepare for
what’s next. With integrated, end-to-end solutions that include Advisory,
Professional Recruitment, Career Transition, and Learning & Talent Development,
we are uniquely positioned to work together to make a positive impact on the
future of every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day
is a new day to prepare for, and we’re here to make sure the future works for
everyone.
A division of the Adecco Group – the world’s leading HR solutions provider –
LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60
countries around the world. We successfully help close to 500,000 candidates to
enhance their careers every year. Our local expertise, global infrastructure,
and industry-leading technology allow us to manage the complexity of critical
workforce initiatives and the challenges of transformation. It’s why most of the
Fortune Global 500 companies choose to work with us.
This is LHH.
Ready for Next.
www.lhh.com [http://www.lhh.com/]
LHH is an Equal Opportunity Employer.
For additional information on our Diversity and Inclusion policy, please consult
the following link: https://www.lhh.com/us/en/diversity-and-inclusion
[https://www.lhh.com/us/en/diversity-and-inclusion]
