Our client; Ontario Pork, in Guelph is seeking a Customer Service Coordinator to join their dynamic team in Guelph. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is motivated to contribute to the success of a vital agricultural supply chain.
Reporting to the Director of Sales, the successful candidate will play a key role in supporting our agricultural marketing division by coordinating logistics, managing data, and ensuring clear and timely communication with producers, transportation providers, and processing partners.
Key Responsibilities
Customer Communication
· Act as the primary point of contact for farmers, transporters, and processing facilities
· Communicate scheduling updates, delivery times, and changes with professionalism and clarity
· Proactively address and resolve issues to maintain smooth transportation and customer satisfaction
Scheduling and Logistics
· Organize and manage schedules to ensure timely and efficient logistics
· Prioritize urgent matters and adapt quickly to changing circumstances
· Ensure all necessary transporter documentation is completed
Data Management
· Maintain accurate records in internal systems, including scheduling and pricing data
· Ensure all contact and contract information is current and complete
· Support the team with administrative tasks and reporting as needed
Sales Support
· Assist with pricing coordination and order processing
· Monitor market data and help administer forward pricing transactions
· Experience in agriculture or familiarity with the agriculture industry is an asset
· Strong communication and interpersonal skills, especially in high-pressure situations
· Excellent organizational and problem-solving abilities
· Self-motivated with a commitment to providing outstanding service
· Proficiency in Microsoft Office (Word, Excel) and database application
· Competitive compensation and benefits package including:
Company pension
Dental and extended health care
Life and vision insurance
· Supportive team environment
· Opportunity to contribute to a vital sector in Ontario’s economy
