Fast-paced. Hands-on. Mission-driven. Ready to lead?
Compensation: $70,000-76,500 annually
Our Organization
The National Diabetes Trust is Canada’s largest charitable clothing and small household goods collection service. With more than 5,000 donation bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted, gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference, raising money for life-altering charitable programs, all while helping the environment.
What We Offer:
Challenging work with opportunities for career advancement
Extended Health & Dental Care
Life Insurance, AD&D & LTD (100% Employer-paid)
Optional Critical Illness
Registered Pension Plan (100% Employer-paid) once eligibility criteria are met
RRSP with company matching component available
Employee Assistance Program
Corporate discounts through Value Village and GoodLife Fitness.
Job Overview
Reporting to the Area Manager, Business Operations, this hands-on roll supports the National Diabetes Trust’s mission through the Declutter® Program, the door-to-door pickup and drop-box collection programs, through the generation of revenue. The Operations Manager ensures all local business streams and targets are met, maintains strong fiscal accountability and excellent net revenues in the context of sound human resource management practices.
About the Operations Manager Role
Manage, coach, direct, and motivate staff to achieve targets to ensure that budgeted revenues are achieved and to promote a sense of teamwork and cooperation among employees
Hire, evaluate, promote, and terminate staff in consultation with the Area Manager and the Human Resources Department
Responsible for accurate inventory management and reporting. Ensure the correct level of inventory is available to maintain quotas throughout the year, subject to seasonal fluctuations in productivity
Guarantee that all documentation related to the Commercial Vehicle Operator Registration / National Safety Code Registration, Hours of Service, and vehicle inspection, maintenance, and service is accurate and up-to-date
Identify and recommend opportunities in the operation for cost savings and increased efficiencies through economics of scale, elimination of duplication, use of technology, and group purchasing
Complete monthly employee productivity reports and plan, post, and implement regular staff meetings
Prepare and follow a yearly budget for their Business Operation
Have a thorough knowledge of the organization's goals and objectives, services, programs, and organizational structure at all levels
Liaise with local Value Village Stores to maintain and ensure a steady flow/proper mix of merchandise is delivered to Value Village Stores
Responsible for accurate inventory management and reporting. Ensure the correct level of inventory is available to maintain quotas throughout the year, subject to seasonal fluctuations in productivity
Build and foster relationships in the community, including but not limited to drop box partnerships, alternate collection partnerships, clothing drives, and fundraising opportunities
Communicate and liaise with Leadership Centres, Branches, etc. to build internal National Diabetes Trust support, unified public relations efforts, and to obtain their assistance in securing merchandise
Keep updated personnel files and attendance records, produce work schedules, and deal with vacation requests and sick leave
Ensures payroll records are accurate and sent to the National Payroll Department on a timely basis
About You
The selected candidate for this Operations Manager role will meet the following minimum requirements:
Must have a Class G license, passenger car or light truck, with a minimum of 5 years actual driving experience at that level, and a clean driver abstract, with no violations or accidents within the last 3 years.
University Degree or College Diploma in Business Administration or equivalent relevant experience
5-7 years of experience in a multi-disciplinary environment with a scheduling component
Excellent organizational skills, motivation, and ability to delegate
Good interpersonal skills
Knowledge of computer systems, particularly Microsoft Office
Knowledge of financial management and planning
Excellent communication skills, including verbal, written, and telephone
Post-secondary education in Business Administration or equivalent experience
Second language is an asset
-
Diversity, Equity and Inclusion Statement
At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI).
We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. In July of 2020, we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments.
How to Apply
Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.
NDT welcomes applications from all qualified candidates, including people of all genders, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve.
We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.
Hiring Process Disclosure: This is a current opportunity that is actively being recruited for. All applications are reviewed by a member of our Human Resources team. We do not use AI in the screening process.
We thank all interested applicants; however, only those selected for an interview will be contacted.
INDNDTM
INDNDTM
