Technical Support Engineer - Onsite Position The Technical Support Engineer is a direct customer-contact position responsible for delivering technical support to internal and external customers, facilitating the effective use of Curtiss-Wright developed products (hardware & software). Location: Ottawa, ON We Take Care of Our People: Paid Time Off I RRSP with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Referral Program I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture * Salary Range: $74,600 - $99,500 plus bonus opportunity Please note that the salary range information provided is a general guideline only, reflecting a position based in Ottawa, Ontario, Canada. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer. Your Challenge: To be a primary technical contact for customers – working with them to provide application support, fault isolation and debug, sub-system integration and technical assistance, in accordance with Curtiss-Wright support policies Interface with internal Repair and Warranty Service and Engineering groups at Curtiss-Wright Provide professional, timely and effect support as required, potentially including on site support Perform technical investigations relating to embedded computer hardware and software - trouble-shoot problems and provide solutions by applying sound engineering practices Generate code/applications to demonstrate capabilities of Curtiss-Wright and 3rd party products Create ad hoc customer-facing documentation, including procedures and application notes Accurately maintain internal log of correspondence and technical interactions with customers Become an expert with assigned Curtiss-Wright products, and proficient with all current Curtiss-Wright products; and, Continuously broaden your technical skill set and knowledge to stay current with relevant technologies related to Curtiss-Wright products What you Bring: Electrical Engineering, Computer Science or Electronic Technologist degree/diploma - or equivalent – preferred (a combination of education and experience will be considered) Experience working with Mil/Aero equipment/customers an asset Minimum 2 years relevant experience A working ability to program in ‘C.’ Strong knowledge of Linux configuration and usage Working knowledge of MS Windows installation/usage Fluent in the use of standard MS Office elements (Outlook, Excel, Word) Track record in problem solving, with desire and ability to learn quickly Strong interpersonal skills with customer-centric focus and ability to maintain satisfied customer relationships Excellent written and verbal communication skills Self-motivated and team oriented, capable of managing time & priorities well under pressure Familiarity with some/all of the following an asset: CISCO switch configuration, Real Time operating systems (like VxWorks), VME, VPX, PCI, PCIe, PC104, COM-Express, mini PCIe, SERDES-based ethernet, mSATA, MIL-STD-1553, RS232/422, I2C, IPMI, software defined radio (SDR), FPGA development, CUDA, conduction cooling Ability to use tools such as logic analyzers, oscilloscopes, multimeters, etc. to debug/investigate hardware operation is an asset Who We Are: Our Values Environmental, Social and Governance At our world-class manufacturing and design facility in Ottawa, Ontario, we manufacture rugged products optimized for high-mix, high quality and small batch sizes typical of military requirements. Equipped with the latest assembly, cleaning, coating and inspection equipment, our operations are AS9100 and ISO-9001 certified and we comply with the highest standards of workmanship defined by IPC and J-STD specifications. All materials and processes are controlled by our enterprise-wide SAP and MES systems which offer full component traceability to individual products by serial number. To learn more visit Ottawa, Ontario | Curtiss-Wright Defense Solutions (curtisswrightds.com) #LI-TS1 No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright. Compliance Statement This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. For US Applicants: EEO is The Law – click here for more information. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. Join the WRIGHT Team! Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright. Our Values What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other. Leadership We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action. Customer Focus We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion. Teamwork & Trust Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward. Respect for People We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees. Integrity We will act with the highest integrity in all of our business relationships and strategic partnerships. What We Offer Our Employees: Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one! Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of! Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
